Communication skills including conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
Elite service providing.
The Butler’s role:
Needless to say, it is the butler’s responsibility to understand the guests needs. Of course, he or she will be in charge of making sure they are kept happy at all times. Obviously, this can be a tall order and requires utmost confidence, patience, training and excellence. Moreover, he or she will need to be able to trouble shoot and problem solve. Also, the Butler will need to think one step ahead. Finally, our company is know to educate the world’s Elite butlers.
Who can book our courses?
Interestingly, Hotels, Resorts and restaurants can book this course if they already have a department for butlers or are looking to set one up. Also, we offer the course in different levels depending on the skills and experience of your staff. Moreover, we will teach the team how to work together and provide an excellent service for your discerning clientele. Also, we offer Butler training for service staff of all levels. Uniquely, we have training for housekeepers, maids, front of house, concierge and much more. Finally, no requirement is too big or too small for us.
Our way to understand your needs
Obviously, when you contact us, we will initially have a consultation with you and this happens over the phone or in person. Moreover, we will discuss you training requirements for your Butler department set up help. Following that, we will then send you a proposal that we see fit and if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. Of course, this is in order to later carry the training to the exact requirements of each individual property. Importantly, this may be to improve guest service or to introduce a new butler style service for their guests.
Impressively, the courses we provide are tailored to meet the requests we receive and if you are not sure what you need then we can also help. In such instance, a Head trainer will come to you and spend time with the management to evaluate the service standards and style you have. Impressively, we will point out and recommend ways to improve your hotel’s service. Furthermore, we will highlight the resort or property’s uniqueness and a curriculum can or may therefore be developed on the spot.
Our Butler department set up help will keep you going for years.
Uniquely, our Butler training hotel staff includes an option to train a head trainer. As a result, you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Moreover, we can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Butler department set up help – location
Needless to say, our Butler training for service staff is delivered on site at your hotel or resort. Moreover, you can also send your team to us in the UK if you prefer. Finally, the course can be delivered in 7 days or longer.
Of course, we all know that excellent hotel service is hard to find these days and to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your management/head butler must be the best of the best and this sets the tone for the entire hotel. Finally, our Butler department set up help Company has excellent references from previous training courses from hotels all across the globe.
Our courses are developed to teach your team to be:
first of all, connected
obviously, great with one-on-one service or team service.
last but not least, able to get enjoyment out of service.
Butler department set up help teaches emotional intelligence
Obviously, we cannot stress the importance of Emotionally Intelligent and Spirited Staff and to get a perfect service team you need staff with training, understanding and common sense. Therefore, all service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness.
Up your ratings on trip advisor with our Butler department set up help
Needless to say, all the top rating hotels on trip advisor are up there due to their level of service. Of course, this is the ONE most important factor in guest satisfaction. Even much more important than state of the art design. In order to offer good service you need good staff and to get good staff you need systems, training and quality control. As a result, our training is developed to offer exactly that. Finally, we will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
Butler department set up help – the training entail:
Interestingly, we run our courses with theory and practical elements. Also, we do role play and group work. Moreover, you get assessed as you go along and a few examples of what you can expect to get:
Butler department set up help – sample topics with us:
Food and Beverage excellence
Protocol and Etiquette
Hotel Butler excellence
Setting up a Butler department
Setting the Scene
Garment Care and Laundry (Valeting)
Our Butler department set up help for service staff is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.