Service Etiquette Training

Service Etiquette Training

Bespoke Bureau & The British Butler Academy offer Service Etiquette Training. We offer exclusive courses in all types of service techniques. Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period. Contact us for more information on how our Training works on: +442032900142 or info@bespokebureau.com 

Service Etiquette Training
Service Etiquette Training

The British Butler Academy – Service Etiquette Training

The British Butler Academy and Bespoke Bureau offer award-winning Service Etiquette Training. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Service Etiquette Training is popular with resorts and Hotels across the globe. We work in all corners of the globe.

All our Course Types offer theoretical elements as well as practical.
All our Course Types offer theoretical elements as well as practical.

The Bespoke programs

Our Elite trainers focus on:

  • Service Etiquette
  • British etiquette and style
  • Hygiene standards
  • Uniform vs no uniform
  • Silver service & Butler Service
  • Speak the proper service language
  • British Accent training
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Service the V VIP
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more.

Service Etiquette Training – The service staffs roles:

Hotel Butler consultancy with us will take you to the top
Hotel Butler consultancy with us will take you to the top

It is the service staffs responsibility to understand the guests needs. This can be a tall order and requires:

  1. service etiquette
  2. confidence
  3. patience
  4. training excellence.

Needless to say, the staff member will need to be able to problem solve. Furthermore, he or she needs to think one step ahead. With the above in mind, our Service Etiquette Training is known to educate the world’s Elite butlers.

Who can book our Service Etiquette Training

Uniquely, Hotels and Resorts can book this course. In fact, so can all other people. Interestingly, we offer the course in different levels depending on the skills and experience of your staff. Moreover, we will teach the team how to work together and give excellent service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a service style for their guests.

Development of courses:

Uniquely, the courses we give are tailored to meet the requests we receive. Also, if you are not sure what you need then we can also help. In such instances, a Head trainer can come to you and spend time with the management to check the service standards and style you have. Similarly, we will point out and recommend ways to improve your hotel’s service. Of course, we will also highlight the resort or property’s uniqueness. Last but not least, a curriculum can be developed on the spot.

Service Etiquette Training – Finishing touches
Service Etiquette Training – Finishing touches

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Service Etiquette Training work?

In fact, our Training program is delivered on site at your hotel or resort. Interestingly, the course can be delivered in 7 days or longer. However, we would typically recommend that you let each group of 10-15 have 5-7 days of training each with at least 1 follow-up later.

Why us?

Of course, we all know that excellent hotel service is hard to find these days. Also, to ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Needless to say, your staff must be the best. Obviously, this sets the tone for the entire hotel. Impressively, the Service Etiquette Training we offer have excellent references from previous training courses. Both from hotels and private clients from across the world.

Your Service Etiquette Training is developed to teach your team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service

Up your ratings on trip advisor with our Service Etiquette Training

Importantly, all the top rating hotels on trip advisor are up there due to their level of service. Actually, this is the ONE most important factor in guest satisfaction. In fact, much more important than state of the art design. Also, to offer good service you need good staff. Moreover, to get good staff you need systems, training and quality control.

We will see that your team are:

  • first of all, of five-star
  • Secondly, able to think before acting
  • thirdly, have a sense of priority
  • also, able to pay attention to detail
  • moreover, able to follow-through
  • obviously, highly efficient
  • finally, caring

What our Service Etiquette Training entail:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

  • Impressively, Food and Beverage excellence
  • Also, Protocol and Etiquette
  • Importantly, Concierge training
  • Also, Hotel Butler excellence
  • Obviously, Guest etiquette
  • Moreover, Setting up a Butler department
  • Of course, Setting the Scene
  • Needless to say, First Impressions
  • Also, Body Language
  • Guest Arrival
  • Uniquely, Garment Care and Laundry
  • Table service
  • Finally, Silver service

Needless to say, our Training program is designed to make sure that the level of training meets the service needs of the hotel. Of course, the program will be tailored to your needs.

How to book:

Last but not least, contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information.

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Main phone: +442032900142

www.bespokebureau.com


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