Obviously, the Company is the brain child of our owner, Sara Vestin Rahmani. Our headquarters are based at the famous landmark – Strand in the heart of in central London. Needless to say, we are world leaders in luxury training, recruitment and concierge services. Dubbed “The First Lady of Service”, Sara Vestin has built up excellent long-standing relationships with our clients. Impressively, our clients consisting solely of HNW individuals, Royals and selected 5 star Hotels. For over a decade, Sara and her troop of long term staff, have been delivering luxury services to this discerning clientele. Interestingly, these people, who make up 5% or more of the world’s net wealth, have come to rely on us and the services we provide.
Of course, we have a reputation of being professional, reliable and discreet. Last but not least, we really listen to the client’s needs and get it right the first time.
The Key To Our Success – Sara Vestin Rahmani
Uniquely, Sara Vestin Rahmani started her first business in the late 90s by offering HNW people in her social circles a boutique nanny service. Interestingly, this then small but rich group came to trust Sara’s judgement for the care of their children. Obviously, when trusting Sara to find nannies for their children, they then trusted her with all other household staff. Naturally, over the years we have gone from strength to strength and are today one of the world’s most sought after luxury service businesses. Of course, we offer a discreet, fast and efficient service for our clients and candidates all year around.
Obviously, we always stay in close touch with our core clientele that remains the same as it did some 15 years ago. Needless to say that it is our genuine care for our loyal clients that is the key to our success. Importantly, this is the concept of who we are and what we do. Of course, our business model is client retention and not new business. Moreover, our clients trust us with their lives and a thank you for their loyalty, we see that all their needs are always met. Sara Vestin Rahmani and her trade mark “10 steps to customer advocacy” is nothing short of a marketing miracle. Interestingly, today, we are more of a private member’s club than anything else. Moreover, our experience has taught us to value quality over quantity. Despite the huge demand, we still only take on a number of new clients each year. This is in order to keep the very high standard of service that we want to offer our clients and candidates alike. We will make sure that you feel special and that you are part of a our exclusive community.
As time goes by, our clients’ expectations continue to evolve. Of course, they are looking for intangible moments, such as sublime services as well as unique and rewarding experiences. Needless to say, at Bespoke Bureau, we are driven to continually re-imagine our service approach. Moreover, we provide our clients with experiences that are unparalleled in the industry. When working with ultra-high net worth individuals, it is important to remember that, for the vast majority of this audience, the service experience is identified as the defining quality of a luxury product. With this in mind, delivering a brand promise that is anchored by exceptional service experiences allows us to build that important emotional connection with our clients. Moreover, the way we work enhances their overall experience. We do it well. This is why most our business comes from personal recommendations.
A Journey From Private Service To The Corporate World Of Luxury
Needless to say, as Sara Vestin Rahmani and the company began featuring more often in daily high-end media across the globe, awareness grew. Impressively, before we knew it we were inundated with requests. Countless queries from from luxury retailers, high-end brands, 5 star hotels and resorts across the globe. As a result of all the media coverage, they were looking to adopt our business model. So, we figured that if our clientele loved our expertise then so would the rest of the world. Naturally, we decided to start sharing our winning concept with other high-end businesses that shared our vision. This way, our message can be spread across the globe and more people can realize the success that we have. And so it began. The Bespoke Franchise and Corporate Service was born.