It is the butler’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence. You will need to be able to trouble shoot and problem solve. You will need to think one step ahead. Our Hotel Butler training courses corporate is know to educate the world’s Elite butlers.
Who can book?
Hotels and Resorts can book this course if they already have a department for butlers or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Our way to understand your needs
First of all, when you contact us, we will initially have a consultation with you. Over the phone or in person. Secondly, we will discuss you training requirements and needs for your Resort. Thirdly, we will also then send you a proposal that we see fit.
Butler training – that will keep you going for years.
Needless to say, our Hotel Service Training Company program includes an option to train a head trainer at your premises. As a result, you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Moreover, we can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Resort Butler training – Why?
Obviously, we all know that excellent hotel service is hard to find these days. Of course, to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your management/head butler must be the best of the best. As a result, the tone will be set for your hotel.
Our Resort Butler training is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
We teach emotional intelligence
Importantly, we cannot stress the importance of emotionally intelligent and spirited Staff. In order to get a perfect service team you need staff with training, understanding and common sense. Moreover, the service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness.
Up your ratings on trip advisor with our Resort Butler training
Obviously, the top rating hotels on trip advisor are up there due to their level of service. Moreover, this is the ONE most important factor in guest satisfaction. In fact, it is even more important than state of the art design. In order to offer good service you need good staff and to get good staff you need systems, training and quality control. Impressively, the above is that what we offer at our Hotel Butler Training Company.
Obviously, we will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
What our training entails:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
Resort Butler training – what is on offer?
First of all, food and Beverage excellence
Secondly, protocol and Etiquette
Thirdly, concierge training
Moreover, hotel Butler excellence
Also, of course guest etiquette
Furthermore, we teach setting up a Butler department
Also, setting the Scene
Importantly, we will show you how to wow with first Impressions
Of course, body language is an important part of the training.
Needless to say, we teach guest arrival expertise.
Also, garment care and laundry
Last but not least, we teach table setting and silver service excellence.
Our Resort Butler training courses program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.