Moreover, etiquette & service language excellence.
Of course, elite service.
Much much more.
Additionally, we create modules to suit your exact needs.
Role of the hotel service staff:
It is the Hotel service staff responsibility to understand the guests needs. They are in charge of making sure guests are content. This can be hard and requires confidence, patience and training. You will need to problem solve. You will need to think one step ahead. Our Service training courses will make sure your staff are up to their roles.
Hotel service training London – who can book our courses?
Hotels, Resorts and restaurants can book this course. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together. They will learn how to give service for your discerning clientage. We offer the training for service staff of all levels. Housekeepers, maids, front of house, concierge and much more. No need is too big or too small for us.
Our way to understand your needs
Initially, when you contact us, we will consult with you. Over the phone or in person. Secondly, we will discuss your training requirements. After that, will send you a proposal that we see fit. Following that, we will be making a curriculum suitable to your exact needs. This is to later carry the training to the exact requirements of each property. This may be to improve guest service or to introduce a new butler style service for their guests. Of course, the courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer can come to you and spend time with the management to test the service standards and style you have. Similarly, we will point out and recommend ways to improve your hotel’s service.
This Elite Service Training will keep you going for years.
Interestingly, you can also opt to train a head trainer. Of course, this way you can continue educating your team or new team members alone. Additionally, we can come back and visit you several times every year to make sure that the level of service is kept high always.
We travel to you:
Uniquely, our courses are delivered on site at your hotel or resort. Also, the course can be delivered in as little as 3 days. However, we always recommend that you book 5 days or longer.
Why use us?
Needless to say, we all know that excellent hotel service is hard to find these days. In fact, to ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Actually, your service team must be the best of the best. Last but not least, this sets the tone for the entire hotel.
Courses delivered on site to you is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
Your Team will learn emotional intelligence
Importantly, we cannot stress the hotel industry’s need for Emotionally Intelligent and High Spirited Staff. Obviously, to get a perfect service team you need staff with training, understanding and common sense. In fact, all service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness.
Moreover, all the top rating hotels on trip advisor are up there due to their level of service. Actually, this is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff and to get good staff you need systems, training and quality control.
We will see that your team are:
first of all, of five-star standard when we leave
secondly, able to think things through before acting
thirdly, have a sense of priority
also, able to pay attention to detail
of course, able to follow-through
moreover, highly efficient
Protocol and Etiquette
Hotel Butler excellence
Setting up a Butler department
Setting the Scene
Garment Care and Laundry (Valeting)
Real life training:
First of all, we offer individual training where you can excel fast.
Secondly, our small groups make the training easier.
Thirdly, we offer practical curriculums that are easy to understand.
Last but not least, let your staff become the best in the industry.