Needless to say, it is the service staff’s responsibility to understand the guests needs. Correspondingly, they are charge of making sure your guest is kept happy at all times. Obviously, this can be a tall order and requires utmost confidence, patience, training and excellence. However, our hotel service training course will make sure your staff will set the tone for the entire operations.
Who can book the Hotel service training course?
In brief, Hotels and Resorts wishing to up their service standards.
Also, any luxury retail or service store can book.
Private members’ clubs, Golf Clubs and SPAs.
Moreover, establishments looking to set up new departments. For example, a new concierge or Butler department.
Uniquely, we offer the courses in different levels depending on the skills and experience of your staff. Furthermore, we will teach your team how to work together and offer an excellent service for your discerning clientage. Finally, there is an option for people wanting to book our open courses in London.
Our way to understand your needs
First of all, when you contact us, we will have a phone consultation with you, coupled with discussions about your specific training requirements. In essence, the consultation is conducted for us to understand your needs of training. The next step is that we will send you a tailor-made proposal which includes information and pricing.
Hotel service training course content building
In short, if you decide to go ahead with our proposal, we will go ahead to make a curriculum suitable to your exact needs. In other words, we tailor-make the training as per your needs. Correspondingly, we will point out and recommend ways to improve your service methods and style. In fact, we will even highlight the resort or property’s uniqueness.
Finally, we deliver the training at your premises. As a matter of fact, this is when the fun begins.
Service training that will keep you going for years
Uniquely, we also offer a ‘Train the trainer’ program. To sum up, this includes an option to train a manager at your premises in order for you to deliver on-site training for your staff, yourself in the future. In conclusion, we will offer you a way to continue performing, reviewing and educating your team on an ongoing basis. Moreover, we can also come back and visit you several times every year to make sure that the level of service is kept high at all times.
Where is the training held?
In the same fashion that we make tailored course, our Hotel service training course is delivered at your premises usually.
Similarly, you can opt to have your course run at our premises or another chosen place.
Why book our Hotel service training course instead of choosing another provider?
Needless to say, excellent hotel service is hard to find these days. With that in mind, we have developed a fail a safe method to make sure you offer total guest satisfaction for your upmarket clientage. Similarly to the high standards of your guests, they expect you to offer them a unique service. Correspondingly, your service team must be the best of the best. Uniquely, our Hotel service training course has more excellent references from previous clients than any other training provider in luxury service.
To sum up: Our hotel service training course will teach your service team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
Hotel service training courses – Up your ratings
As a matter of fact, all top rating hotels and 5 star service establishments have one thing in common: great service. In conclusion, this is the ONE most important factor in guest satisfaction. It is much more important than state of the art design for example. In essence, to offer good service, you need good staff. Correspondingly, to get good staff you need training. For this reasons, our training is ideal. In order to ensure total guest satisfaction for your establishment, we have developed a fail safe training method for your staff to hit the ground running.
Ultimately, we will see that your team are:
of five-star standard
confident in providing Elite guest service
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
Sample modules on The Hotel service training course
Front of house excellence
Arrival & departure
Food and beverage excellence
Protocol and etiquette
Hotel Butler excellence
Guest service etiquette
Setting up a Butler department
Body Language & Eye contact
Garment Care and Laundry (Valeting)
Table service,Silver service and much more.
As can be seen above, we have designed the course with your guests’ satisfaction in mind.
Your needs – Our expertise
To sum up, our Hotel service training course is designed to ensure that the level of training meets the service needs of your establishment. As mentioned before, the program will be tailored to the specific needs of your hotel or resort.
Hotel service training courses – How to book:
We certainly hope that you will contact us to book your training course.