The British Butler Academy offers award winning Hotel Butler consultancy. We offer courses in all Private Service and Corporate Luxury Service. We are an accredited School with an outstanding reputation. Our Hotel Butler service Company is popular with resorts and Hotels across the globe. We operate in all corners of the globe. This course teaches your staff all the skills needed to run or set up a butler department.
Communication skills including conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
Hotel Butler service China – The Butler’s role:
It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires utmost confidence, patience, training and excellence. He will need to be able to trouble shoot and problem solve. He needs to think one step ahead. Our Hotel Butler Training Company is know to educate the world’s Elite butlers.
Hotel Butler service China – Hotel Butler consultancy – who can book?
Hotels and Resorts can book this course if they already have a department for butlers or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Hotel Butler service China – our way to understand your needs
When you contact us, we will initially have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This is in order to later carry the training to the exact requirements of each individual property. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we provide are tailored to meet the requests we receive.
Our Hotel Butler service China will keep you going for years.
Our Hotel Butler service China program includes an option to train a head trainer. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Hotel Butler service China – Training
Our Hotel Service Training program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
Hotel Butler service China -Why us?
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This sets the tone for the entire hotel. The Hotel Service Training Company has excellent references from previous training courses from hotels all across the globe.
Our consultancy is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
We teach emotional intelligence
We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.
Up your ratings on trip advisor with our Hotel Butler consultancy
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control. This is what we offer at our Hotel Butler Training Company. We will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
What our courses entail
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to gethat they can offer your luxury guest:
Food and Beverage excellence
Protocol and Etiquette
Hotel Butler excellence
Setting up a Butler department
Setting the Scene
Garment Care and Laundry (Valeting)
Our Hotel Service Training program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.