First of all, contact us on +442032900142 or firstname.lastname@example.org for more information on how to book a course with us.
Our 5 star hotel service training focus on:
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
The Concierge staff’s role:
Needless to say, it is the concierge worker’s responsibility to understand the guests needs. Of course, this can be a tall order and requires utmost confidence, patience, training and excellence. Moreover, you will need to be able to trouble shoot and problem solve. Importantly, you will need to think one step ahead. Last but not least, our courses hotel concierge service is know to educate the world’s best hotel service workers.
Uniquely, Hotels and Resorts can book this course if they need butler department help for example. Furthermore, we offer the course in different levels depending on the skills and experience of your staff. Obviously, we will teach the team how to work together and provide an excellent service for your discerning clientele.
5 star hotel service training – our way to understand your needs
Initially, when you contact us, we will have a consultation with you. Secondly, we will discuss you training requirements. So, this may be to improve guest service or to introduce a new concierge service for their guests. Thirdly, we will point out and recommend ways to improve your hotel’s service. 5 star hotel service training can or may therefore be developed on the spot.
Keep it going for years
Our program includes an option to train a head trainer. This way you can continue to educate your team or new team members on an ongoing basis.
Long and short courses
The courses hotel concierge service is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This sets the tone for the entire hotel.
We will teach your team to be:
First of all, connected
Much more of course
We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. Courses hotel concierge servicel shall help your team gain the confidence and understanding of this.
Up your ratings on trip advisor with us
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction and this is what we offer at our courses hotel butler service. We will see that your team are:
of five-star standard when we leave
have a sense of priority
able to pay attention to detail
able to follow-through
5 star hotel service training – our courses entail:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
5 star hotel service training- what is on offer?
Food and Beverage excellence
Protocol and Etiquette
Hotel Butler excellence
The program will be tailored to the specific needs of your hotel or resort.
Contact us on +442032900142 or e-mail us on email@example.com for more information on our 5 star hotel service training.