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Service training for hotels - Book your course today!

Service training for hotels

Service training for hotels

Impressively, our Service training for hotels is available to book all year around: +442032900142 or info@bespokebureau.com

Service Training for Hotels - Book Today!

Service Training for Hotels – Book Today!

Train your hotel service staff with us today

Needless to say, our training courses are designed for the Elite hotel and hospitality industry to maintain and enhance customer service standards. More over, our course are specifically designed for the 5 star hotel and hospitality industry.

Of course, the fundamental objective of any hotel is to gain and maintain their customers. Therefore, our Guest Service Training result in Creating Customer Delight by Exceeding Expectations.

Furthermore, our programs offer empowering training solutions that give all hotel staff the necessary skills and tools, motivation and confidence they need. Obviously, the outcome will be to positively impact guest impressions and generate repeat business.

Hotel staff training

Hotel staff training

Why book our training for your staff?

First of all, we all know that excellent hotel service is hard to find and in order to ensure total guest satisfaction for the upmarket guests, you need to offer them a unique service. Similarly, your service staff must be the best. As a result, the training we offer will set the tone for the entire hotel. Moreover, our courses  have excellent references from previous training courses and you can request testimonials from us at any time. Needless to say, we have good reviews from hotels and private clients alike from all across the world.

Elite training for your client retention!

Elite training for your client retention!

Key reasons for training with us:

  1. Obviously, by providing exceptional guest service, you will stand out from the competition. Therefore, you should book your training with us and the result will be exactly that: happy returning guests.
  2. Needless to say, todays discerning hotel guests have higher customer service expectations than in the past. Moreover, they also have more competitors to choose from. Because of the mentioned factors, we think you should get ahead of the game by booking our service training for hotel staff.
  3. Of course, our training is proven to be a ticket into top service results.

Results from training with us:

  • Successful achievement of desired customer outcomes and organisational outcomes:
  • Accelerated Revenue
  • Increase in Customer Loyalty
  • Inspired Employees
Our service training for hotel staff include but is not limited to:
    • Food & Beverage Service
    • Food & Beverage Selling & Upselling
    • Front Office Upselling
    • Front Office Guest Courtesy
    • Guest Relations
    • Reservations Selling & Upselling
    • MICE Sales
    • SPA Sales & Service
    • Housekeeping Operations
    • Housekeeping Soft Skills
    • Effective Telephone Skills
    • Handling Challenging Situations during Hotel Renovation Periods
The best of the best!

The best of the best!.

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

Hotel Service Staff Training

Hotel Service Staff Training

Hotel Service Staff Training

Book your tailored training course to get your hotel staff to excel fast. Needless to say, we think you should contact us for more information on how our Hotel Service Staff Training works on: +442032900142 or info@bespokebureau.com 

First of all, our Elite Hotel Service Staff Training is available for hotels and other luxury settings. Secondly, our excellent service experts travel across the globe to do teaching. Finally, the training is conducted in corporate settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period.

Hotel Service Staff Training

Hotel Service Staff Training

The British Butler Academy – Hotel Service Staff Training

The British Butler Academy and Bespoke Bureau offer award-winning Training Service Hotel Staff. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Butler service Hotel Company is popular with resorts and Hotels across the globe. We work in all corners of the globe.

The Bespoke programs

Our Elite trainers focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more.

Hotel Service Staff Training – The Butler’s role:

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

  1. confidence
  2. patience
  3. the ability to let things wash over you

Hotel Service Staff Training

He will need to be able to problem solve. He needs to think one step ahead. Our Butler service Hotel training Company is known to educate the world’s Elite butlers.

Who can book our British Butler Academy – Training in Elite service?

Hotels and Resorts can book this course if they butler department or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and give an excellent service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. Secondly, we will discuss you training requirements. Following that, we will send you a proposal that we see fit. Moreover, if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

Uniquely, our courses are tailored to meet the requests we receive. Also, if you are not sure what you need then we can also help. In such instances, one of us will come to you and spend time with the management to check the service standards and style you have. Correspondingly, we will point out and recommend ways to improve your hotel’s service and also highlight the resort or property’s uniqueness.  Finally, we are proud to be able to develop your curriculum more or less on the spot.

Training Service Hotel Staff

Training Service Hotel Staff

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Hotel Service Staff Training work?

Our Elite program is delivered on site at your hotel or resort. Furthermore, you can send your team to us in the UK if you prefer. The course can be delivered any length of time that you request.

Why us?

The best of the best!

The best of the best!

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service staff must be the best. This sets the tone for the entire hotel. The Butler Hotel Training courses we offer have excellent references from previous training courses. From hotels and private clients from across the world.

The Hotel Service Staff Training developed to teach your team to be:

  • Connected
  • Committed
  • Great with one-on-one service or team service
  • Run from the top down
  • Systematic
  • Consistent
  • Able to get enjoyment out of service

Importance of Hotel Service Staff Training

Get ahead of the game with our Service Training for Hotel Staff

Get ahead of the game with our Service Training for Hotel Staff

We cannot stress how important it is to have Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain confidence and understanding of this.

Up your ratings on trip advisor with our Hotel Service Staff Training

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Hotel Butler service China - offer the best for your VIP guests

    Hotel Butler service China – offer the best for your VIP guests

What our Training entails:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table Service
  • Book today!

    Book today!

    Silver service

Our Training program is designed to make sure that the level of training meets the service needs of the hotel. The program will be tailored to your needs.

How to book our Training Service Hotel Staff

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on our Training Service Hotel Staff

Watch a video from our training here

Thank you!

Main phone: +442032900142

www.bespokebureau.com

Book your Hotel Butler Training with us today!

Training companies hotel staff

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Training companies hotel staff

Training companies hotel staff can be hard to find, rest assured. However, now that you have found us, our Elite service training is sure to help you.  As a matter of fact, our excellent service teachers uniquely travel across the globe to do conduct training for a range of 5 star establishments. To summarize, we conduct training for corporate and private settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. Correspondingly, they can come to you for a short or long period. Contact us for more information on how our Training Service Hotel Staff works on: +442032900142 or info@bespokebureau.com 

Get ahead of the game with great trained hotel staff

Get ahead of the game with great trained hotel staff

The British Butler Academy – Training Service Hotel Staff

  1. First off, we are the most successful of all training companies hotel staff.
  2. Secondly, we offer award-winning training formulas to get your team to be no less than perfect.
  3. We are an accredited School with an outstanding reputation.
  4. Moreover, our courses are popularly booked with resorts and Hotels across the globe.

The Bespoke programs

Our sum up, our Elite trainers focus on:

  • Allowing the students to feel comfortable and confident in their roles.
  • Getting the best our all students.
  • Hygiene standard and personal presentation
  • Communication skills and cultural differences
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellenceLast but not least: much much more.

Training companies hotel staff – What is the role of the Hotel Staff?

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

Needless to say, it is the hotel staff’s responsibility to understand the guests needs. Obviously, this can be a tall order and requires:

  1. confidence
  2. patience
  3. training excellence.

The staff will need to be able to problem solve. To think one step ahead. Because we focus on practical elements and repetition on the courses we run, your staff are sure to reach new heights.

Who can book with us?

First of all, Hotels and Resorts can book this course. Secondly, we welcome all other businesses or establishments looking for top training for their service staff. Furthermore, we offer the course in different levels depending on the skills and experience of your staff. Lastly, we will teach the team how to work together and give excellent service for your discerning clientage.

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Service training that will keep you going for years

Uniquely, we also offer a ‘Train the trainer’ program. To sum up, this includes an option to train a manager at your premises in order for you to deliver on-site training for your staff, yourself in the future. In conclusion, we will offer you a way to continue performing, reviewing and educating your team on an ongoing basis. Moreover, we can also come back and visit you several times every year to make sure that the level of service is kept high at all times.

Where is the training held?

  1. In the same fashion that we make tailored course, our Hotel service training course is delivered at your premises usually.
  2. Similarly, you can opt to have your course run at our premises or another chosen place.

Why book our course instead of choosing another provider?

Hospitality Training Courses

Hospitality Training Courses

Needless to say, excellent hotel service is hard to find these days. With that in mind, we have developed a fail a safe method to make sure you offer total guest satisfaction for your upmarket clientage. Similarly to the high standards of your guests, they expect you to offer them a unique service. Correspondingly, your service team must be the best of the best. Uniquely, our Hotel service training course has more excellent references from previous clients than any other training provider in luxury service.

To sum up: Our hotel service training course will teach your service team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.

Training companies hotel staff – Up your ratings

As a matter of fact, all top rating hotels and 5 star service establishments have one thing in common: great service. In conclusion, this is the ONE most important factor in guest satisfaction. It is much more important than state of the art design for example. In essence, to offer good service, you need good staff. Correspondingly, to get good staff you need training. For this reasons, our training is ideal. In order to ensure total guest satisfaction for your establishment, we have developed a fail safe training method for your staff to hit the ground running.

Ultimately, we will see that your team are:
  • of five-star standard
  • confident in providing Elite guest service
  • confident, thinking things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Student at the academy

    Student at the academy

Sample modules on the courses offered by our training companies hotel staff
  • Service language
  • Front of house excellence
  • Arrival & departure
  • Food and beverage excellence
  • Protocol and etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest service etiquette
  • Setting up a Butler department
  • First Impressions
  • Body Language & Eye contact
  • Garment Care and Laundry (Valeting)
  • Table service,
  • Silver service and much more.

As can be seen above, we have designed the course with your guests’ satisfaction in mind.

How to book with one of the Training companies hotel staff

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information

Finally, we welcome you to watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Book your Hotel Butler Training with us today!

Service Etiquette Training Provider

Service Etiquette Training Provider

Contact The Service Etiquette Training Provider to book your uniquely tailor.made course: +442032900142  info@bespokebureau.com 

Best in Service!

  • Service Etiquette Training Provider - Book your training today!

    Service Etiquette Training Provider – Book your training today!

    In brief, we are a renowned service Etiquette Training Provider. Moreover, we take bookings for Hotels and other luxury settings wanting to improve the service etiquette of their staff.

  • Noteworthy is that our excellent etiquette service experts teachers travel across the globe to conduct training.
  • Similarly, the training courses are held at your own premises. As a result your staff train in their work environment.
  • Also worth mentioning is that The British Butler Academy is an award-winning service Etiquette Training Provider
  • Moreover, we are an accredited school with outstanding reputation.
  • Finally, we have excellent references available for previous clients from across the globe.
Join the Elite today!

Join the Elite today!

The Bespoke Service Etiquette programs

As shown here, we are an elite service Etiquette Training Provider. Moreover, we are an accredited school with outstanding reputation. Additionally, we offer the course in different levels depending on the skills and experience of the staff. We teach your team how to work together as a top team. As a result, they will give your guests a top service experience.

Teachers from the Academy focus on topics like:

  • Service etiquette
  • How to walk and talk the correct way
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Hygiene standards
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more

Service Etiquette to communicate the right way with your guests

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

It is your staff’s responsibility to understand your guests needs. This can be a tall order. To give top service etiquette, your staff require:

  1. instructions
  2. understanding of the VVIP guest
  3. confidence
  4. patience
  5. training

Who can book with the service etiquette training provider?

  1. Hotels and Resorts can book this course.
  2. Spa & Health Clubs.
  3. Private Member Clubs.
  4. Luxury retailers.
  5. Other shops or venues wanting to improve their staff’s service.

Understanding your needs – Our call!

First of all, we will consult and support you when you contact us. correspondingly, our consultancy service is available over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us, we will be making a curriculum suitable to your exact needs. For example, this may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

Uniquely, the courses we give are tailored to meet the requests we receive. Moreover, if you are not sure what training you need, we will help you figure it out. In fact, one of our teacher consultants can come to you and spend time at your establishment. Similarly, the consultant will work with your management and check the service standards and style you have. Following that, we will point out and recommend ways to improve your service standards. On the same token, we highlight the resort or property’s uniqueness.  Finally, a curriculum can be developed on the spot.

Your Staff can be the Best!

Your Staff can be the Best!

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. To summarize, this way you can continue educating your team. In a like manner, we can also come back and visit you consistently, once, a few or several times every year. In conclusion, we make sure that the level of training is kept high consistently.

Ordinarily, we also develop tailor-made staff service training books.

How does the service etiquette training work?

First of all, our training programs are delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. Uniquely, the course can be delivered in 7 days or longer. Equally, we would typically recommend that you let each group of 10-15 have 5-7 days of training each. Moreover, we recommend at least 1 follow-up later.

As shown above, we have developed a top quality program.

The best of the best!

The best of the best!

The Training Service Hotel Staff developed to teach your team to be:

  • Connected
  • Committed
  • Great with one-on-one service or team service
  • Run from the top down
  • Systematic
  • Consistent
  • Able to get enjoyment out of service

Up your ratings on trip advisor with our Service Training for Hotel Staff

Noteworthy is that all top rating hotels are up there due to their level of service. As a matter of fact, good service is the MOST important factor in guest satisfaction. By the same token, it is much more important than state of the art design. Consequently, to offer good service you need good staff. Correspondingly, to get good staff, you need good training. Finally, our statistics show that our Service training provider service will up your ratings.

Tu sum up, book your training with us to get ahead of the game.

We will see that your team are:

  • of five-star standard
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Service training with us is considered the best!

    Service training with us is considered the best!

Training methods:

In brief, we run our courses with theory and practical elements. Moreover, role play and team work is implemented. Additionally, students get assessed as they go along. Finally, a few examples of what you can expect to get:

Snippet from the modules:

  • Protocol and Etiquette
  • Concierge training with finesse
  • Hotel Butler excellence
  • Guest elite etiquette
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table Service etiquette
  • Book today!

    Book today!

    The refined way of service – Silver service

In conclusion, to make sure that the level of training meets the service expectations of your guests, we design our training programs with your needs in mind. Similarly, we create our handbooks by the same token.

How to book with the Service Etiquette Training Provider:

Finally, by contacting us, you will get more useful information: +442032900142 or e-mail us on info@bespokebureau.com 

Thank you!

Bespoke Bureau & The British Butler Academy

Watch a video from our training here

Hotel service training course

Service training provider for Hotels

Service training provider for Hotels

Contact us, service training provider for Hotels for more information: +442032900142  info@bespokebureau.com 

Best in Service!

Join the Elite today!

Join the Elite today!

  • In brief, we are a renowned service training provider for Hotels and other luxury settings.
  • Noteworthy is that our excellent service experts teachers travel across the globe to conduct training.
  • Similarily, the training courses are held at your own premises. As a result your staff train in their work environment.
  • Also worth mentioning is that The British Butler Academy is an award-winning Service training provider for Hotels.
  • Moreover, we are an accredited school with outstanding reputation.
  • Finally, we have excellenct references available for previous clients from across the globe.
Service training provider for Hotels

Service training provider for Hotels

The Bespoke programs

As shown here, the British Butler Academy is an award-winning Service training provider for Hotels. Moreover, we are an accredited school with outstanding reputation. Additionally, we offer the course in different levels depending on the skills and experience of the staff. We teach your team how to work together as a top team. As a result, they will give your guests a top service experience.

Teachers from the Academy focus on topics like:

  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Hygiene standards
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more

Service training provider for Hotels – The Butler’s role:

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

It is your staff’s responsibility to understand your guests needs. This can be a tall order. To give top service, the staff require:

  1. confidence
  2. patience
  3. training

Moreover, the staff need to be able to problem solve. They need to think one step ahead.

Who can book our Service training provider for Hotels?

  1. Hotels and Resorts can book this course.
  2. Spa & Health Clubs.
  3. Private Member Clubs.
  4. Luxury retailers.
  5. Other shops or venues wanting to improve their staff’s service.

Understanding your needs – Our call!

First of all, we will consult and support you when you contact us. correspondingly, our consultancy service is available over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us, we will be making a curriculum suitable to your exact needs. For examp, this may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

Uniquely, the courses we give are tailored to meet the requests we receive. Moreover, if you are not sure what training you need, we will help you figure it out. In fact, one of our teacher consultants can come to you and spend time at your establishment. Similarly, the consultant will work with your management and check the service standards and style you have. Following that, we will point out and recommend ways to improve your service standards. On the same token, we highlight the resort or property’s uniqueness.  Finally, a curriculum can be developed on the spot.

Your Staff can be the Best!

Your Staff can be the Best!

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. To summarize, this way you can continue educating your team. In a like manner, we can also come back and visit you consistently, once, a few or several times every year. In conclusion, we make sure that the level of training is kept high consistently.

Ordinarily, we also develop tailor-made staff service training books.

How does the Training Service Hotel Staff work?

First of all, our training programs are delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. Uniquely, the course can be delivered in 7 days or longer. Equally, we would typically recommend that you let each group of 10-15 have 5-7 days of training each. Moreover, we recommend at least 1 follow-up later.

As shown above, we have developed a top quality program.

The best of the best!

The best of the best!

The Training Service Hotel Staff developed to teach your team to be:

  • Connected
  • Committed
  • Great with one-on-one service or team service
  • Run from the top down
  • Systematic
  • Consistent
  • Able to get enjoyment out of service

Up your ratings on trip advisor with our Service Training for Hotel Staff

Noteworthy is that all top rating hotels are up there due to their level of service. As a matter of fact, good service is the MOST important factor in guest satisfaction. By the same token, it is much more important than state of the art design. Consequently, to offer good service you need good staff. Correspondingly, to get good staff, you need good training. Finally, our statistics show that our Service training provider service will up your ratings.

Tu sum up, book your training with us to get ahead of the game.

We will see that your team are:

  • of five-star standard
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Service training with us is considered the best!

    Service training with us is considered the best!

Training methods:

In brief, we run our courses with theory and practical elements. Moreover, role play and team work is implemented. Additionally, students get assessed as they go along. Finally, a few examples of what you can expect to get:

Snippet from the modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table Service
  • Book today!

    Book today!

    Silver service

In conclusion, to make sure that the level of training meets the service expectations of your guests, we design our training programs with your needs in mind. Similarily, we create our handbooks by the same token.

How to book our service training provider for Hotels:

Finally, by contacting us, you will get more useful information: +442032900142 or e-mail us on info@bespokebureau.com 

Thank you!

Bespoke Bureau & The British Butler Academy

Watch a video from our training here

Book your Hotel Butler Training with us today!

Training Service Hotel Staff

Training Service Hotel Staff

Our Elite Training Service Hotel Staff is available for hotels and other luxury settings. Our excellent service experts  travel across the globe to do teaching. This is done in corporate settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period. Contact us for more information on how our Training Service Hotel Staff works on: +442032900142 or info@bespokebureau.com 

Training Service Hotel Staff

Training Service Hotel Staff

The British Butler Academy – Training Service Hotel Staff

The British Butler Academy and Bespoke Bureau offer award-winning Training Service Hotel Staff. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Butler service Hotel Company is popular with resorts and Hotels across the globe. We work in all corners of the globe.

The Bespoke programs

Our Elite trainers focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more.

Training Service Hotel Staff – The Butler’s role:

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

  1. confidence
  2. patience
  3. training
  4. excellence.He will need to be able to problem solve. He needs to think one step ahead. Our Butler service Hotel training Company is known to educate the world’s Elite butlers.

Who can book our British Butler Academy – Training in Elite service?

Hotels and Resorts can book this course if they butler department or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and give an excellent service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

The courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to check the service standards and style you have. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.  A curriculum can be developed on the spot.

Training Service Hotel Staff

Training Service Hotel Staff

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Training Service Hotel Staff?

program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 have 5-7 days of training each with at least 1 follow-up later.

Why us?

The best of the best!

The best of the best!

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service staff must be the best. This sets the tone for the entire hotel. The Butler Hotel Training courses we offer have excellent references from previous training courses. From hotels and private clients from across the world.

The Training Service Hotel Staff developed to teach your team to be:

  • Connected
  • Committed
  • Great with one-on-one service or team service
  • Run from the top down
  • Systematic
  • Consistent
  • Able to get enjoyment out of service

    Importance of Training Service Hotel Staff

Get ahead of the game with our Service Training for Hotel Staff

Get ahead of the game with our Service Training for Hotel Staff

We cannot stress how important it is to have Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain confidence and understanding of this.

Up your ratings on trip advisor with our Service Training for Hotel Staff

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Hotel Butler service China - offer the best for your VIP guests

    Hotel Butler service China – offer the best for your VIP guests

What our Training entails:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table Service
  • Book today!

    Book today!

    Silver service

Our Training program is designed to make sure that the level of training meets the service needs of the hotel. The program will be tailored to your needs.

How to book our Training Service Hotel Staff

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on our Training Service Hotel Staff

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com