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Concierge training hotels

Concierge training hotels

Contact us on +442032900142 or info@bespokebureau.com for more information on how to book a world leading Hotel concierge training hotels.

Concierge training hotels

Concierge training hotels

Concierge training hotels – Our Bespoke programme

Our Elite teachers at the Concierge training hotels focus on:

  • Personal presentation
  • Communication skills
  • Body language
  • Posture and dress code
  • Etiquette
  • Service excellence

The role of the hospitality worker:

It is the hospitality staff’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence.

Concierge training hotels in the UK – who can book?

Hotels and Resorts can book with our London based Concierge training hotels. We offer the courses in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele. An individual can also book onto our open courses in London.

Concierge training hotels – our way to understand your needs

Hospitality Hotel Training Courses - Join the Elite

Hospitality Hotel Training Courses – Join the Elite

When you contact us, we will have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a tailor-made proposal which includes information and approximate pricing.

Concierge training hotels – content building

If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.

Concierge training hotels – courses that will keep you going for years

Our Butler concierge training company offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Concierge training hotels – Location of the courses

Our Concierge training hotels is usually delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later.

Why book our Concierge training hotels?

Hospitality Training Courses

Hospitality Training Courses

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your service team must be the best of the best. Hotel concierge training companies don’t always have a great reputation. When dealing with us, however, you can rest assured that you will be well looked after. We have excellent references from previous training courses from hotels all across the globe.

Concierge training hotels – Our courses will teach your service team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.
Hotel concierge training courses - Up your ratings at tripadvisor

Hotel concierge training courses – Up your ratings at tripadvisor

Concierge training hotels will up your ratings

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need the systems, training and quality control that we teach at our Hospitality training companies.

We will see that your team are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

Hotel concierge training courses modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table service
  • Silver service

Hotel concierge training courses are designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.

Concierge training hotels – How to book with us:

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information.

Watch a video from our training

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com

 

Hotel concierge training courses

Hotel concierge training courses

Contact us on +442032900142 or info@bespokebureau.com for more information on how to book a world leading Hotel concierge training courses with the world leaders in this field.

Hotel concierge training

Hotel concierge training

Hotel concierge training- Our Bespoke programme

Our Elite teachers at the Butler concierge training courses focus on:

  • Personal presentation
  • Communication skills
  • Body language
  • Posture and dress code
  • Etiquette
  • Service excellence

The role of the hospitality worker:

It is the hospitality staff’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence.

Hotel concierge training in the UK – who can book?

Hotels and Resorts can book with our London based Hotel concierge training company. We offer the courses in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele. An individual can also book onto our open courses in London.

Hotel concierge training – our way to understand your needs

Hospitality Hotel Training Courses - Join the Elite

Hospitality Hotel Training Courses – Join the Elite

When you contact us, we will have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a tailor-made proposal which includes information and approximate pricing.

Hotel concierge training – content building

If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.

Hotel concierge training – courses that will keep you going for years

Our Butler concierge training company offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Hotel concierge training – Location of the courses

Our Hotel concierge training is usually delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later.

Why book our Hotel concierge training courses?

Hospitality Training Courses

Hospitality Training Courses

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your service team must be the best of the best. Hotel concierge training companies don’t always have a great reputation. When dealing with us, however, you can rest assured that you will be well looked after. We have excellent references from previous training courses from hotels all across the globe.

Hotel concierge training courses – Our courses will teach your service team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.
Hotel concierge training courses - Up your ratings at tripadvisor

Hotel concierge training courses – Up your ratings at tripadvisor

 

Hotel concierge training courses will up your ratings

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need the systems, training and quality control that we teach at our Hospitality training companies.

We will see that your team are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

Hotel concierge training courses modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table service
  • Silver service

Hotel concierge training courses are designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.

Hotel concierge training courses – How to book with us:

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on one of London’s leading Hotel concierge training courses.

Watch a video from our training

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com

 

Hotel concierge training programs

We run Elite Hotel concierge training programs

Hotel concierge training programs

We run Elite Hotel concierge training programs

We offer the world’s leading Hotel concierge training programs. We have a simple formula. A winning one. We use the best hotel  concierge butlers in the world. They have experience from various 5 star hotels. They will pass on their knowledge to your staff. Our trainers will travel to your hotel and educate your staff. Your hotel will get better trip advisor ratings. We have a London academy if you want to send your staff for training to us.

Who is the hotel concierge training programs for?

  • Any hotel wanting to offer the world’s best concierge service.
  • Concierge staff.
  • Front of house staff.
  • Hotel Butlers.
  • Butler departments.
  • Food and beverage hotel staff.
  • Hotel management.
  • Hotel Reception staff.
  • Valets.

How to book the Hotel concierge training programs:

We accept bookings all year. We always have travelling butler teachers available. Contact the office on info@bespokebureau.com for more information. Tell us your needs and we will make sure that we get the best trainer for you.

Cost of the hotel concierge training programs:

hotel concierge training programs

Day rate: £500-1000 per trainer. The price varies depending on the number of students and days. Payment terms: Deposit upon booking and remaining at the start date.

What is included?

Hotel assessment, curriculum and support. The training is practical and theoretical. Students are assessed daily on the course. Your hotel and students will get a certificate at the end of the course. This course is considered a hotel industry leader. We have exceptional references from former hotel clients. We have been operating for a long time.

What hotel concierge training programs do you run?

  • Year around courses.
  • 1 day hotel concierge training.
  • Training in setting up butler departments.
  • Concierge seminars.
  • Weekend concierge course.

Kind Regards,

The Bespoke Bureau

Contact us:

The British Butler Academy
Blackwell House
Guildhall Yard
EC2V 5AE
England

+442032900142
info@bespokebureau.com

Visit our youtube channel

 

 

Hotel concierge training course

Hotel concierge training course

Hotel concierge training course will make your staff the best

Hotel concierge training course will make your staff the best

We offer the world’s leading Hotel concierge training course. We have a simple formula. A winning one. We use the best hotel  concierge butlers in the world. They have experience from various 5 star hotels. They will pass on their knowledge to your staff. Our trainers will travel to your hotel and educate your staff. Your hotel will get better trip advisor ratings. We have a London academy if you want to send your staff for training to us.

Who is the hotel concierge training course for?

  • Any hotel wanting to offer the world’s best concierge service.
  • Concierge staff.
  • Front of house staff.
  • Hotel Butlers.
  • Butler departments.
  • Food and beverage hotel staff.
  • Hotel management.
  • Hotel Reception staff.
  • Valets.

How to book the Hotel concierge training course:

We accept bookings all year. We always have travelling butler teachers available. Contact the office on info@bespokebureau.com for more information. Tell us your needs and we will make sure that we get the best trainer for you.

Cost of the hotel concierge training company:

Learn how to make your guests feel like super stars

Learn how to make your guests feel like super stars

Day rate: £500-1000 per trainer. The price varies depending on the number of students and days. Payment terms: Deposit upon booking and remaining at the start date.

What is included?

Hotel assessment, curriculum and support. The training is practical and theoretical. Students are assessed daily on the course. Your hotel and students will get a certificate at the end of the course. This course is considered a hotel industry leader. We have exceptional references from former hotel clients. We have been operating for a long time.

What hotel concierge training course options do you have?

  • Year around courses.
  • 1 day hotel concierge training.
  • Training in setting up butler departments.
  • Concierge seminars.
  • Weekend concierge course.

Kind Regards,

The Bespoke Bureau

Contact us:

The British Butler Academy
Blackwell House
Guildhall Yard
EC2V 5AE
England

+442032900142
info@bespokebureau.com

Visit our youtube channel

 

Hotel Concierge Training

Hotel Concierge Training

Welcome to The British Butler Academy and our Hotel Concierge Training courses for hotel staff. We offer an excellent range of theoretical and practical (hands on) Hotel staff training courses. We can come to you or you can send your staff to us. As the name of our company suggests (Bespoke Bureau), we are flexible and can tailor make training courses, workshops and troubleshoot sessions to meet your hotel or property’s individual needs and requirements.

Hotel Concierge Training

Bespoke Chinese client being served by a Butler who has done the Hotel Concierge Training with us

What happens at our Hotel Concierge Training?

  • You or your staff will receive the latest Hotel Concierge Training from our most experienced Butler and 5 Star Hotel service trainer tutors.
  • Our ranges of Hotel Concierge Training courses are available across the globe and we also provide hotel staff training courses to suit individual needs.
  • This Bespoke Hotel Concierge Training programme is tailor-made to develop a butler department or a team of Butlers for a 5 star Hotel or Resort in order for them to establish perfect skills to deliver a 7 star service to all guests and visitors with utmost finesse and confidence.

    Sara Vestin Rahmani-Flower arranging at the super yacht training school

    Sara Vestin Rahmani-Flower arranging at the super yacht training school

How does Bespoke Hotel Concierge Training work?

We use theory as well as hands on/practical learning including role play where the students can learn how to handle all aspects of traditional as well as modern butler Hotel Concierge service techniques. The modules can be selected and combined individually, and can be tailored to fit particular corporate needs or the Hotel/company objectives.

Who is the Hotel Concierge Training for?

This programme is designed for:

  • Reception staff at hotels
  • Hotel Managers
  • Concierge teams at luxury hotels
  • Existing Butlers, maids/Hotels managers their Assistants and those newly appointed to their positions and need concierge training
  • Front of house that need Hotel Concierge Training
  •  Domestic staff such as Butlers needing to improve their concierge skills

    Bespoke Bureau Business cards-Hotel Concierge Training

    Bespoke Bureau Business cards-Hotel Concierge Training

What will you learn at our Hotel Concierge Training?

The overall objective of the Hotel Concierge Training as well as the Butler department training Programme for Hotels is to develop the performance of the Butler Team in the following critical areas of operation:

  1. Concierge skills – handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.
  2. Communication skills – Within the team, with guests including cultural awareness and interpersonal communication.
  3. Food and Beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential F&B background knowledge.
  4. Housekeeping and Valet skills – Standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.The aim of the training is to get all Butler students to understand their role and the requirements to successfully perform all their duties as a 7 star Butler. All participants will be assessed (if requested by you) and deemed competent to fulfil all duties expected by VIP clients and guests standards of 5 star Hotels.

How long is the Hotel Concierge Training for?

The programme is tailor made specifically for each individual property depending on size, staff and services to be provided. Generally our bespoke Hotel Concierge Training will take between 5 – 14 days but you get to decide and we will come to you.

Hotel Concierge Training

Be the best you can be at service-Hotel Concierge Training

What are the benefits of Bespoke Hotel Concierge Training an what can I expect from it?

The Hotel Concierge Training participants will gain skills, expertise and confidence to provide a seamless butler service to the required and expert standard and your guests will be happy. The training we offer is very interactive and full of role play and fun. The trainees will genuinely enjoy the training and being put through their paces. It will give your Hotel Butler staff gain the confidence they need to meet and exceed your guest’s expectations.

Enquire about dates and location for the Hotel Concierge Training 

Contact the Butler and Hotel Concierge Training team as we would love to hear from you so call us today: +44 (0) 2032900142 or info@bespokebureau.com or email us on for a full calendar of courses