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Butler Training Mustique Island

Butler Training Mustique Island

For 10 exciting days in October, The Head Butler of the British Butler Academy went to the tropics and delivered a formal butler training that the Island will never forget. Here are some pictures and bits from the fun in the sun.

Contact us on:+44 (0) 2032900142 or e-mail us on info@bespokebureau.com for more information on the Formal Training Butler

The Butlers are all smiles during the training

The Butlers are all smiles during the training

Butler Training Mustique Island focused on:

  • Team work
  • Personal presentation
  • Communication skills including conversation and listening
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence
  • Unrivaled guest care

Butler Training Mustique Island – The Butler leads

Our amazing head trainer Andrew has a life time’s experience in personal service excellence.  Nobody is better equipped than him to teach other butlers to excel. That is why we sent him on this fine mission to the tropics. Andrew taught the butler students about the butler’s responsibility to understand the guests needs. To be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence. The Butler Training Mustique Island with Andrew delivered an outstanding advanced course that made the team the world’s Elite butlers.

Butler Training Mustique Island taught the team to be:

Theory during the butler training

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.

Butler Training Mustique Island – A tough crowd to please

The residents and guests on the Island are the world’s most discerning, there is no disputing that. T hey therefor require the best of the best in Service. The butler team at Mustique Island are rated the best on the world. Naturally this would be the case. They are already exceptional. Their management did however want them to become even better. Their expectations of us were high if not near unobtainable. We took the challenge on to create and deliver the best of the best of courses. The picture to the right is showing a theory advanced lesson during on the the training days.

Andrew our Butler Trainer and Frits in charge at Mustique

Andrew our Butler Trainer and Frits in charge at Mustique

Butler Training Mustique Island -Emotionally intelligent butlers are on call 24/7

Graduation party at the Butler Training at Mustique Island

Graduation party at the Butler Training at Mustique Island

We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We helped the butler team on the Island to gain the confidence and understanding of this.

Butler Training Mustique Island – Various elements of the training we did

We ran the course with theory, competitive and practical elements. We did role play and group work. The students got assessed as they went along. A few examples of what the butler students did on the training:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table service
  • Silver service

Our Butler Training Mustique Island was designed to ensure that the level of training meets the high service needs of the hotel. The program was tailored to the specific needs of your hotel or resort.

Hotel Training Butler – How to book

If you also want to have us train with you, contact us for a quote today:+44 (0) 2032900142 or e-mail us on info@bespokebureau.com for more information.

Butler Training Mustique Island - Proud student with Andrew the trainer

End ceremony with happy student graduate

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +44 (0) 2032900142

www.bespokebureau.com

 

Watch a video from our training here

 

Formal Training Butler

Formal Training Butler

Formal Training Butler

Formal Training Butler

Formal Training Butler focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills including conversation and listening.
  • Body language and eye contact.
  • Posture and dress code.
  • Etiquette & Service language excellence.

Formal Training Butler  – The Butler’s role:

It is the butler’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence. You will need to be able to trouble shoot and problem solve. You will need to think one step ahead. Butler Training United Kingdom is known to educate the world’s Elite butlers.

Formal Training Butler  – Who can book?

Hotels and Resorts can book this course if they already have a department for butlers or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.

Formal Training Butler United Kingdom – our way to understand your needs

When you contact us, we will initially have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.

Butler Training United Kingdom

Butler Training United Kingdom

Formal Training Butler – a course that will keep you going for years

Our Hotel Butler Training Company program includes an option to train a head butler or a trainer. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Formal Training Butler United Kingdom – Courses length

Our Butler Training Company Hotel will last from 5 days up to however long you want it to last.

Formal Training Butler – Location

The course is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.

Formal Training Butler – Why us?

Butler Training United Kingdom

Butler Training United Kingdom

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. The Hotel Butler Training Company has excellent references from previous training courses from hotels all across the globe.

Our Formal Training Butler United Kingdom is developed to teach your team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.

The importance of Formal Training Butler United Kingdom

Bespoke Bureau are considered the best of the best

Bespoke Bureau are considered the best of the best

We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.

Formal Training Butler – up your ratings on trip advisor with our Hotel Butler Training

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control. This is what we offer at our Butler Training Services Courses.

Formal Training Butler – We will see that your team are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Student at the hotel butler training

    Student at the hotel butler training

What our Formal Training Butler entails:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Formal Training Butler – what is on offer?

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table service
  • Silver service

Our Hotel Butler Training program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.

Formal Training Butler – How to book

Contact us on +44 (0) 2032900142 or e-mail us on info@bespokebureau.com for more information on the Formal Training Butler

Butler training makes your staff unique

Butler training with us makes your staff unique

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +44 (0) 2032900142

www.bespokebureau.com