Hospitality Training Courses Hotels
At the British Butler Academy we run pioneering Elite service training courses for the hospitality sector. Our clients range from 5 Star hotels to Private members clubs to Luxury retailers.
Contact our course team on +442032900142 or on: firstname.lastname@example.org for more information on our Hospitality Training Courses Hotels.
Award winning Hospitality Training Courses hotels
The British Butler Academy has won more awards than anyone else in the luxury service training sector. We offer tailor-made and ‘off the shelf’ courses for our clients. No job is too big or too small. We are an accredited School with an outstanding reputation. Our Hospitality Training Courses Hotels are popular with high-end resorts and Hotels looking to excel in service. We operate in all corners of the globe.
Hospitality Training Courses hotels – Varied levels
We offer our course in different levels depending on the skill base and experience of your staff. We will teach your team how to work together and provide an excellent service for your discerning clientele. You dictate the level of training you want and we deliver.
Hospitality Training Courses Hotels – Bespoke Training to suit You
Our Elite Hospitality Training Courses Hotels initially focus on:
• Hygiene standards
• Personal presentation
• Communication skills
• Body language and eye contact
• Posture and dress code
• Etiquette & Service language excellence
Key elements of our Hospitality Training Courses Hotels
It is the service staffs’ responsibility to understand the guest’s needs. This can be a tall order and requires:
All Top service staff need to be able to problem shoot and solve. To be the best, they need to be able to think one step ahead. Our Hospitality Training Courses Hotels are created with the above in mind.
Who can book our Hospitality Training Courses Hotels?
Hotels and Resorts can book our courses. So can luxury retailers and private member clubs. Restaurants have also started understanding the benefit they will reap from booking our training and our queries from posh eateries are rising fast.
Service Training Courses step by step
When you contact us, we will conduct a brief initial consultation with you on the phone or in person. We will discuss your training requirements. We will then send you a tailor-made proposal. If you decide to go ahead with us then, we will swiftly start to plan the course and make a curriculum suitable to your exact needs. The curriculum is made to match the exact requirements of each individual property. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we provide are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to evaluate the service standards and style you have. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness. A curriculum can or may therefore be developed on the spot.
Hospitality Training Courses Hotels – Location
Our Butler department set up training is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
Hospitality Training Courses Hotels – our training is developed to teach your team to be:
• Great with one-on-one service or team service.
• Run from the top down.
• Able to get enjoyment out of service.
The importance of Staff with high EQ
We cannot stress the importance of Emotionally Intelligent (EQ) and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.
Up your ratings on trip advisor with our Hospitality Training Courses Hotels
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control. This is what we offer at our Hospitality Training Courses Hotels.
We will see that your team are:
• of five-star standard when we leave
• able to think things through before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
What our Hospitality Training Courses Hotels entails:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
Hospitality Training Courses Hotels – a snap shot of what your guests can expect after your staff train with us:
• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• Setting the Scene
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry (Valeting)
• Table service
• Butler service Hotel
• Silver service
Our is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.
How to book with the Hospitality Training Courses Hotels
Contact us on +44 (0) 2032900142 or e-mail us on email@example.com for more information on the Butler service Hotel .
The small touches are important
Watch a video from our training here
Bespoke Bureau & The British Butler Academy
26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK
Phone: +44 (0) 2032900142