Hotel Service Training

Hotel Service Training

Call us today! +442032900142 or email info@bespokebureau.com for more information on our Hotel Service Training

Hotel Service Training

Hotel Service Training

Book our Hotel Service Training for your increased ratings

Our famous Hotel Service Training focus on:

  • Personal presentation.
  • Communication skills.
  • Body language and eye contact.
  • Posture and dress code.
  • Etiquette & Service language excellence.
  • Elite service.

Additionally, we create modules to suit your exact needs.

Role of the hotel service staff:

It is the Hotel service staff responsibility to understand the guests needs. They are in charge of making sure guests are content. This can be hard and requires confidence, patience and training. You will need to problem solve. You will need to think one step ahead. Our Service training courses will make sure your staff are up to their roles.

Hotel Service Training company – who can book our courses?

Hotel Service Training at it's best!

Hotel Service Training at it’s best!

Hotels, Resorts and restaurants can book this course. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together. They will learn how to give service for your discerning clientage. We offer the training for service staff of all levels. Housekeepers, maids, front of house, concierge and much more. No need is too big or too small for us.

Our way to understand your needs

When you contact us, we will initially consult with you. Over the phone or in person. We will discuss your training requirements. The Hotel staff service training company will then send you a proposal that we see fit. They will later be making a curriculum suitable to your exact needs. This is to later carry the training to the exact requirements of each property. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to test the service standards and style you have. We will point out and recommend ways to improve your hotel’s service.

Students laughing at the training course

Students laughing at the training course

Elite Hotel Service Training will keep you going for years

You can also opt to train a head trainer. This way you can continue educating your team or new team members alone. Additionally, we can come back and visit you several times every year to make sure that the level of service is kept high always.

We travel to you:

Our courses can be delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 5 days or longer.

Why use us?

Learn how to be the best

Learn how to be the best

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service team must be the best of the best. This sets the tone for the entire hotel.

Courses delivered on site to you is developed to teach your team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.
Hotel staff service training company

Hotel staff service training company

Your Team will learn emotional intelligence

We cannot stress the hotel industry’s need for Emotionally Intelligent and High Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness.

Moreover, all the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Student London Butler training company

    Student at the London Butler training company

Sample modules:

  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table Setting

  • Silver Service

How to book with the Learn how to be the best company:
E-mail us on info@bespokebureau.com for more information

Impress your guests

Impress your guests

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK

Recruitment Agency: +442032900142

www.bespokebureau.com

Fields marked with a * are required.

Register here

Please fill in the form below

Fields marked with a * are required.

Just answer "no" to prove you aren't a spam bot.