Hospitality Training Course

Hospitality Training Course

Contact us on+442032900142 or info@bespokebureau.com for more information on how to book onto the world’s leading Hospitality Training Course.

Hospitality Training Course

Hospitality Training Course

Hospitality Training Course – The Bespoke Way

Our Elite trainers at the Hospitality Training Course focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills
  • Body language
  • Posture and dress code
  • Etiquette
  • Service excellence

The role of the hospitality worker:

It is the hospitality staff’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence.

Hospitality Training Course – who can book?

Hotels and Resorts can book with our Hospitality Hotel Training Courses. We offer the courses in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele. An individual can also book onto our open courses in London.

Hospitality Training Course – our way to understand you

Hospitality Hotel Training Courses - Join the Elite

Hospitality Hotel Training Courses – Join the Elite

When you contact us, we will have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a tailor-made proposal which includes information and approximate pricing.

Hospitality Training Course – content building

If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.

Hospitality Training Course – Adapt your own model

Our Hospitality Hotel Training Courses offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your service team must be the best of the best. The Hospitality Training Courses has excellent references from previous training courses from hotels all across the globe.

Location?

Our Hospitality Hotel Training Courses are usually delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later.

Hospitality Training Courses

Hospitality Training Courses

Our Hospitality Hotel Training Courses are developed to teach your service team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.
Bespoke Bureau are considered the best of the best

Bespoke Bureau are considered the best of the best

 

Hospitality Training Courses- Up your ratings

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need the systems, training and quality control that we teach at our Hospitality Training Company.

The promise we give you when you book a hospitality Training Course with us:

We ensure that your team of staff are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Student at the academy

    Student at the academy

Example Modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table service
  • Silver service

Our Hospitality Training Course curriculum is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.

Hospitality Training Course – How to book

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on the Hospitality Training Course.

Training makes your staff unique

Training with us makes your staff unique

Watch a video from our Hospitality Hotel Training Courses

Hospitality training company

Thank you!

Bespoke Bureau & The British Butler Academy

26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK

Main phone: +442032900142

www.bespokebureau.com