How to improve trip advisor ratings

How to improve trip advisor ratings

Below, we explain how to improve trip advisor ratings:

How to improve trip advisor ratings

Improve your hotel ratings with the best training team in the world

If you are looking to get more guests to your hotel then it is key that your trip advisor ratings are high. Competition is hospitality is fierce. It is hard to get happy customers to write reviews. Unhappy guests and customers are much more likely to write. This makes it hard for hotels to find out how to improve trip advisor ratings.

How to improve your trip advisor ratings step by step:

This may seem very difficult but in fact it is not. There are some key points to consider:

  1. The key is to make your guests feel welcome.
  2. Once they feel welcome and comfortable, you need to keep them feeling happy.
  3. A happy customer or guest is usually someone who has felt looked after.
  4. A happy guest is someone who is made to feel special.
  5. Good service is of utmost importance.  Far more important than the amenities for most people.
How to improve trip advisor ratings

Attention to detail is key at a top hotel. Make your guests as happy as your surrounding.

Why service matters when you are looking to improve trip advisor rating

Obviously, you need to make sure you have all the amenities and comforts needed to keep the guests happy. They want to feel safe, relaxed, warm (or air-conditioned). But MOST importantly, they want to feel looked after. And this is where most hotels lack finesse. If you look at trip advisor, often the hotels with the best ratings are not 5 star. They are not the most luxury hotels and the comments aren’t about the pool, the food or the rooms. The ratings (good and bad) are about the service. A TOP hotel is one with top service. Therefore, this is where your focus must be

Tips on how to improve trip advisor ratings

With professional Hotel Service Training, you will come a long way.

  • Teach your staff that they must ask all happy guests to write a review about the hotel.
  • Explaining how to improve trip advisor ratings to your staff by following this guide.
  • Teach them to explain the importance of their opinion to the guests.
  • If you teach your staff to make your guests feel special, then you are teaching them to help you. They will want to help you back and are more likely to write a review.
  • Teach your hotel staff to make every single guest who walks through the door to feel like a VIP.
  • Train a department to care for the guests only.
  • Train a specialist team or person to be dedicated to guest care. It can be a Butler, a Hotel Manager, a Gust care manager. Call him or her what you want.

    How to improve trip advisor ratings

    A great hotel worker should be able to make any guest feel like a VIP

However, these individual must be trained to:

  1. Go out of their way for all guests, however difficult.
  2. Bend over backwards to see to the guests needs.
  3. Make sure that the guest always has what they want.
  4. Ask for continuous feedback from the guest.
  5. Let the guest know where you are at all times so they feel they have someone to turn to.
  6. Be professionals.
  7. Be flexible.
  8. Be hygienic.
  9. Understand guest etiquette.
  10. Perform outstanding service at all times.
How to improve trip advisor ratings

Be ready to be the best

The above is very important for anyone looking to increase their good comments on trip advisor. Ideally, you love giving service but even if you don’t, you DO want to find out how to get your hotel to rate highly on trip advisor.

How to improve trip advisor ratings with our 6 star Hotel Staff training

  • The Famous British Butler Academy (BBA) is an award winning and exclusive Training school for Hotels and Private Service staff.
  • We are the world leaders in Hotel Staff training.
  • We have a track record of improving hotel’s trip advisor ratings in no time at all.
  • We come to your and trouble shoot if you wish.
  • You can send your staff to us also.
  • We can train all the departments for you.
  • We tailor make courses that suit you. An example is: You have poor F&B ratings and want to up them on trip advisor=we will focus on that.

The aim of this hotel staff course is to make sure your staff:

  1. Become skilled, multi dimensional and service orientated professionals.
  2. Understand the unique attitude you need for a 5 star service.
  3. Are equipped mentally to face a range of challenges head on.
  4. Offer the guests an appropriate and positive response that puts their needs and wants first.
  5. Develop the ability to go above and beyond guest expectations.
  6. Understand the traditional and present role of a hotel service worker.
  7. Are equipped to really care for your guests and understands the professionalism this entails.
  8. Appreciate the hard work it takes to provide outstanding service.

    How to improve trip advisor ratings

    A happy guest makes a happy worker

How we conduct our hotel staff courses

The aim is to teach your staff how to improve trip advisor ratings.The objective of the course will be achieved through a variety of methods such as theory and role play.  During the course, you will be assessed, guided and tutored. At the end of the course you will receive a certificate which is recognised worldwide. As a proud hotel owner, you can hang the gold framed certificate in your reception. In our experience, this helps for the guests to see that you are serious about providing the best of the best in service.

Interested in finding out how to improve trip advisor ratings with us?

Contact us today on or on +442032900142 with your hotel’s requirements. We will work with you on how to improve trip advisor ratings for you. We will work out a good budget for you and deliver a course that will make the competition look grey compared to your hotel.

See some of our press coverage below:

Hotelier Middle East reports on Bespoke Bureau
Television France 1 comes to visit the royal academy
Sky News reports on our Housekeepers at the Academy
Evening Standard speaks to Sara Vestin Rahmani
The Times reports on Bespoke Bureau Butlers
The Guardian picture story on our residential course
Business insider USA speaks to Sara Vestin
Brazil TV reports on the Butler training Nov 2013-London
BBC big article on Bespoke British Butler Academy
HR Zone interviews Sara Vestin about the businesses
Daily Mail reports on Bespoke Bureau
International business times on Bespoke’s rising demand
Our new Exciting Yacht academy (Reuters News release film)
Russias main news station visits the residential Butler school
The Bespoke Bureau Butler school Reuters visit (6 mins news)
The Guardian does 5 pages on The Yacht Academy
Hindustani times on the Yacht academy
The world news org reports on Bespoke Butlers
Time out Dubai interviews Vestin on Butler trends
TVH11-The return of the Butler
CNN reports on Bespoke Bureau-From Jeeves to Jiang
Evening standard recommend Bespoke’s Butlers
Channel 4’s Brunch gets a visit from our Head Butler
CBS This morning reports on Bespoke Bureau
The times report on the Modern Butler
Daily Mail reports on Bespoke Bureau
Metro London on Bespoke Bureau
Reuters TV pays a visit to our London Academy
New York based Alex Burton talks to Sara
CCTV in China visits the school
Spanish Elmundo reports on Bespoke
The Economist Oct 2012
Sky news Oct 2012
Independent Oct 2012
Bloomberg TV Jan 2012
BBC Breakfast Mar 2012
Butler trends in China
China’s demand from Bespoke Bureau
Sweden reports on their Native Sara and Bespoke
Women’s everything interviews Sara on her businesses
The Telegraph-Chinese  Nannies in the rise

Sara Vestin Rahmani

Sara Vestin Rahmani – The perfectionista with the highest standards of all standards

Kind regards,

Sara Vestin Rahmani
Bespoke Bureau & The British Butler and Hotel Training Academy

Blackwell House | Guildhall Yard
Bank | London | EC2V 5AE
Bespoke: +44 (0) 2032900142
Peek-a-boo: +44 (0) 2032900142

Watch us on our 3 internet channels:

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Bespoke YouKu China

Hotel Staff Training Courses

Hotel Staff Training Courses

The British Butler & Nanny Academy is proud to introduce to you our Professional Hotel Staff Training Courses

Flower arranging on the professional hotel staff training courses

Flower arranging on the professional hotel staff training courses

On our professional Hotel Staff Training Courses, we train:

  • Existing hotel staff
  • Hotel Crèche workers
  • Front of House
  • Hotel reception staff
  • Hotel Butlers
  • Food and Beverage hotel personnel
  • Hotel Butlers to become the best of the best

Professional Hotel Staff Training Courses -Who are we?

The British Butler Academy is an award winning and exclusive Butler & Hotel Management school. We will come to you or receive your staff at our 2 training sites in the UK. We offer our clients the most exclusive training in the world and will ensure that your 5 Star Hotel staff will deliver a 10 Star service to match your Hotel’s great reputation.

Areas of expertise:

  1. We are experts in setting up Hotel Butler departments, Food and beverage departments as well as crèches and babysitting facilities.
  2. We offer various length training modules, from 1 day up to 1 month depending on your time, schedule and budget.
  3. Our butler training programme which can be adapted to suit each individual property’s requirements is designed to train domestic butlers and live-in butlers for hotel and private homes to achieve the highest level of professional hospitality.

The curriculum at the  Professional Hotel Staff Training Courses

Each training subject on the Professional Hotel Staff Training Courses we do are broken down into the smallest detail. This is in order for the Hotel staff students can understand and feel confident once they have achieved the highest standard. There is a mass amount of detail to be learned and so to ensure the trainee fully understands and is confident and competent in each subject, many of the subjects are taught using role play and practical hands-on tuition by experienced instructors. An important element of the training is to show how each department and individual member of staff affect the satisfaction, or otherwise, of every guest.

Final guest checks on the professional hotel staff training courses

Final guest checks on the professional hotel staff training courses

Butlers at a supervisory level are encouraged to attend so that they understand the goals and aims of their staff through role playing almost every scenario.

Why educate your Hotel staff with our Professional Hotel Staff Training Courses?

  • Our British Butlers, 5 Star Hotel trainers and and Childcare trainers are the finest and most experienced in the world. With over 500 years’ experience between the 15 of them, we offer a vast knowledge of the 5 star Hotel industry and domestic history of some of England’s and the rest of the world’s finest Stately Homes, Hotels and Estates. Our mission is to pass on to you, our knowledge of this wonderfully unique profession.
  • The Hotel staff training courses belong to the award winning, British Butler Academy (BBA) and the certificate is well known worldwide and is acknowledged as THE best Butler and 5 star hotel staff training school in the world.
  • Our Hotel staff training courses are the very highest private service that would be required by top society of today, managing and running their private residences and 5 star hotels and resorts.
  • We tailor make your training depending on your hotel’s unique ratings and we will make sure that your serviced stands out in front of the rest of the elite.
  • Flexibility. You can come to us and either train in London and/or one of the stately homes we use or we can come to your hotel.

Who are we?

Hotel staff training courses-Sara Vestin Rahmani

Director and Founder: Sara Vestin Rahmani

Sara, who runs the Professional Hotel Staff Training Courses has a second to none reputation within the World’s Elite entrepreneurial and business community. Originally from Sweden, Sara came to work professionally in the UK in 1998 and quickly excelled in her executive career. In 2003 she started her first business and her success has boomed since then. Her services are very much sought after and Sara has won numerous business awards over the years. Sara sits on various executive committees as well as being chairperson for several children charities over the world. Sara also owns a number of successful businesses in the United Kingdom, all in the 5 Star service industries, including internationally reputable nanny/au pair agency & Nanny Academy Peek-a-boo Childcare and Cupcakes Nanny Agency. She features in the media, TV and press daily.

More info on dates, costs etc on the Professional Hotel Staff Training Courses

The Academy’s Training Venues if you come to us for you Professional Hotel Staff Training Courses

Blackwell House:

Our intense training in London is either held on an Estate or in our prestigious large offices in Blackwell House, Guildhall Yard, Central London in a Listed building.

Blackwell House is an elegant, highly characterful late Victorian, early Edwardian building situated on the corner of Guildhall Yard off Gresham Street in the heart of the City.

Situated within a few minutes walk of seven underground and main line stations including Bank, St Paul’s, Mansion House, Moorgate, Cannon Street and Liverpool St.

Blackwell House, situated in Guildhall Yard, is named after Blackwell Hall, the woolmerchants’ medieval market place, which was transformed from a place of residence to a weekly ‘closed shop’ in 1396. The third version of the hall was demolished in 1822 with the decline of the woollen cloth market in London. This site has been at the centre of London Civic life since 1st century AD. The story starts with the Roman amphitheatre which was discovered and excavated in 1988. The outline of the amphitheatre arena has been set in the design of the new Yard’s surface, which can be seen from the Centre. Parts of the stone and tile walls of the amphitheatre have been preserved, for public access, within the basement of the Corporation of London’s new Art Gallery which has been built on the site of Blackwell Hall.

Give us a ring today on +442032900142 or email us on for a more in depth chat about the various types of Estate Managers and other staff you can have from us

Bespoke Bureau© 2014 | Blackwell House | Guildhall Yard | Near Bank City of London EC2V 5AE, UK

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British Butler Academy Spain

British Butler Academy Spain

Improve your hotel’s ratings on trip advisor

The British Butler Academy travels to globe and trains 5 star hotels to be the best of the best. We were recently asked to tailor make and deliver a 5 day intense Butler programme for a top hotel there. The training was for the food and beverage department of the Grand Bahia resort and SPA on the Island of Lanzarote, Spain.

Happy students at the British Butler Academy Spain

British Butler Academy Spain

George teaches for the British Butler Academy in Spain

12 students graduated at the British Butler Academy Spain. These individuals should be congratulated for their dedication to the course.   Not only did they attend class but performed their usual duties with excellence. The Hotel was full at the time and the pressure was on. All British Butler Academy Spain graduates showed great enthusiasm. They paid attention to detail and worked together as a team. Our trainer managed to ensure that all participants benefited equally from the training.

British Butler Academy Spain – our trainer

Our trainer this time was George and he did an outstanding job. However, we have a large amount of other very good trainers also available. Our Butler trainers are taught at the master training class at our Head Quarters. We teach them to conduct quality training and also assessments.

The Butler Academy Spain

If you want Butler or 5 star hotel training at your hotel then just let us know. We will be pleased to put together a good programme that suits you and your staff. We aim to make you the best in business.

Thank you Bahia

The British Butler Academy and Head Trainer George thanks The Hotel Management and Staff for their exceptional hospitality throughout his stay.

Get more info on how to book your British Butler Academy Spain course on: or


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Bespoke Vimeo

Bespoke Youtube

Bespoke YouKu China

Household Staffing Guide

Household Staffing Guide

Bespoke Bureau Household Staffing Guide

household staffing guide

household staffing guide

Its very easy to get confused over the domestic staff roles. Most domestic staff  roles are now a combination of several roles. Unlike in the past when people could afford to hire one person for each role. The most typical combinations of domestic staff are to mix House managers, Butlers, PA’s, Nannies, Drivers and Chefs. Gone are the days when people hired one staff for each role.

Household Staffing Guide – our help to you

household staffing guide

Come find your staff with us

On this page we explain the roles and duties of each domestic job title. Our agency offer a large pool of the below candidates. They all have good references, understand the importance of discretion and are hard working.

Au pair definition – Household Staffing Guide

An au-pair might be an option for the busy mum/dad who needs an extra hand on a daily basis. A typical au-pair is aged 18 – 27 and has got an interest in children and has got a bit of experience. If you are looking for an au-pair, please contact our sister company Peekaboo at 

Au-pair Couples/Domestic couples definition

bespoke bureau

The best of the best

Domestic Couples, whether married or in a long-term relationship, usually cover all domestic duties between them. They tend to stay long term as they are working and living with you together. They are familiar with working in a private household. They are experienced in all aspects of running a large informal household. Au Pair couples and domestic couples are a popular choice for busy family homes in the country. The feedback from our clients is always very positive. In larger or more formal residences, an experienced couple will often take the roles of house manager and estate manager. This way they are providing maintenance and security of the property while you are away. A resident couple may also take care of your household pets on a daily basis.

House Managers definition – Household Staffing Guide

A house manager is often in charge of one or more large households with many staff. |He or she is the person who provides supervision to the others. The house manager is responsible for the everyday running of the home/homes. He or she usually reports to the Lady or Gent of the property. Our House Managers hold excellent managerial, operational and organisational household skills. They have high professional standards. Some of their core duties include:

  • staff management.
  • staff training.
  • development of standards.
  • protocols.
  • supervising household accounts and budgeting.
  • stock-taking inventories.
  • control of supplies.
  • planning of formal entertainment.
  • managing business schedules.

Butler definition – Household Staffing Guide

The role of a Butler is a type of upmarket servant in a large home. He or she is to be in charge of the dining room, wine cellar and kitchen/pantry. some of them also have charge of the housekeepers or the entire house and its appearance. A Butler is by tradition usually male but we also offer female butlers, under butlers and butler trainees. Our unique British Butler Academy qualifies many great Butlers  each year. Butlers thrive on providing flawless organisation and an immaculate service for you. A butler can combine and supervise household skills from: housekeeper, waiter, chef, valet and chauffeur through to personal assistant. A butler should also display excellence and aplomb across every role with charismatic refinement. Core butler duties usually include:

  • recruiting and supervising household staff.
  • maintaining employee records.
  • household accounts.
  • taking responsibility for stock control.
  • liaising with contractors and suppliers.
  • menu planning.
  • greeting and dining etiquettes.
  • stocking wine cellars.
  • booking travel arrangements.
  • caring for clothes.

Housekeeper definition – Household Staffing Guide

A housekeeper is a person who is hired to provide professional domestic services. Their duties are:

  • cleaning.
  • laundry.
  • cooking.
  • errands.

Usually only wealthy households employ full-time domestic workers such as housekeepers. Now also many dual-income upper and middle class families hire the services of a housekeeper for periodic household cleaning. Considered a luxury by many, employing a full-time housekeeper may involve providing room and board in addition to a weekly or monthly salary. A full-time housekeeper usually does not have any involvement with children in the household. However, some of them have childcare experience and also baby sit or do nanny work.

Private chef prep

Private chef preparations

Private Chef definition – Household Staffing Guide

Private Chefs can make a dramatic difference to the life of a household. They can help generate your family’s reputation for entertaining and fine dining. Core duties usually include: menu planning; grocery purchasing; general ingredient and meal preparation; catering for parties and occasions; plus maintaining food health and safety requirements. We have short term, long term, emergency and yacht private chefs available throughout the year.

Private Chauffeur/Driver

A qualified chauffeur will expertly drive you through London and navigate all main routes beyond, in the UK and abroad. The Bespoke Bureau Drivers are experienced in continental driving as well. Most have completed advanced driving courses and hold British Chauffeurs Guild qualifications. All hold a clean, full licence and can proficiently handle various, prestigious, performance cars including: Bentley; Rolls Royce; Jaguar; Mercedes; Aston Martin; and limousines. We can also source security trained drivers should you require.

Estate manager

Similar to the House manager, The Estate manager is likely to be the most senior member of your staff. He or she has managerial responsibility for all property and land, rather than just solely residential premises. They usually manage multiple properties on one or more estates owned by their employer. They ensure all staff are well organised and meticulously maintained. They will supervise and guide the collective operations of all outside event, gardening, maintenance and other ground staff plus the supervision of estate budgets and accounts. Most will hold land management or farming qualifications and will have previously worked in senior positions at other large estates.

Private Gardener definition – Household Staffing Guide

Gardeners tend and care for all grounds around your property, preferably with the benefit of holding horticultural qualifications. Many clients require gardeners that have a strong knowledge of: hosted, formal gardens and topiary, vegetable gardens, organics, herbaceous settings, woodlands, ponds and rockery, themed gardens plus swimming pool maintenance. Experience operating and maintaining garden machinery is essential.

Nannies definition – Household Staffing Guide

A nanny is a person who looks after you child(ren) in your own home. She has a genuine interest in children. Normally they have some form of childcare qualification (NVQ , NNEB) or relevant experience (at least 2 years is required wit us). The should  provide a stimulating, safe and positive learning environment in which your children can develop. A Nanny can be either live-in or live-out (daily) and/or specialised in Special Needs children, school aged children or even double as a Housekeeper or Tutor Nanny. At Bespoke Bureau we also offer foreign nannies that are often cheaper as well as junior nannies and mother’s helpers.

Private Personal Assistants definition

Private PAs works within your home office environment. They are responsible for managing all of your organisational and administrative matters and duties usually include: running the home office; providing all secretarial skills and administrative support functions; diary management and scheduling appointments; responding to mail; managing accounts payable and expenses; organising travel arrangements; overseeing any special projects; plus organising your corporate and private entertainment.

We have more types of household staff available. Contact us for more information and thank you for reading our Household staffing guide.

Sara Vestin Rahmani in our HQ reception

Sara Vestin Rahmani in our HQ reception

Thank you!

Sara Vestin Rahmani

Bespoke Bureau

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +44 (0) 2032900142

Watch us on internet:

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