Hospitality Training Company
Contact us on +442032900142 or email@example.com for more information on how to book a course with the world’s leading Hospitality Training Company.
Our Bespoke Hospitality Training Company
Our Elite trainers at the Hospitality Training Company focus on:
- Hygiene standards
- Personal presentation
- Communication skills
- Body language
- Posture and dress code
- Service excellence
The role of the hospitality worker:
It is the hospitality staff’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence.
Hospitality Training Company – who can book?
Hotels and Resorts can book with our Hospitality Training Company. We offer the courses in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele. An individual can also book onto our open courses in London.
Hospitality Training Company – our way to understand you
When you contact us, we will have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a tailor-made proposal which includes information and approximate pricing.
Hospitality Training Company – content building
If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.
Hospitality Training Company – a course that will keep you going for years
Furthermore, we offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Hospitality Training Company Location
Our hospitality courses are usually delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later.
Why our Hospitality Training Company?
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your service team must be the best of the best. The Hospitality Training Company has excellent references from previous training courses from hotels all across the globe.
Our Hospitality Training Company is developed to teach your service team to be:
- Great with one-on-one service or team service.
- Run from the top down.
- Able to get enjoyment out of service.
Hospitality Training Company – Up your ratings
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need the systems, training and quality control that we teach at our Hospitality Training Company.
We will see that your team are:
- of five-star standard when we leave
- able to think things through before acting
- have a sense of priority
- able to pay attention to detail
- able to follow-through
- highly efficient
Hospitality Training Company Example Modules:
- Food and Beverage excellence
- Protocol and Etiquette
- Concierge training
- Hotel Butler excellence
- Guest etiquette
- Setting up a Butler department
- First Impressions
- Body Language
- Guest Arrival
- Garment Care and Laundry (Valeting)
- Table service
Finally, we run programs designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.
How to book
Contact us on +442032900142 or e-mail us on firstname.lastname@example.org for more information on the Hospitality Training Company.
Watch a video from our Hospitality training company
Bespoke Bureau & The British Butler Academy
Blackwell House | Guildhall Yard
Bank | London | EC2V 5AE