Hotel concierge training courses
Contact us on +442031670925 or email@example.com for more information on how to book a world leading Hotel concierge training courses with the world leaders in this field.
Hotel concierge training- Our Bespoke programme
Our Elite teachers at the Butler concierge training courses focus on:
- Personal presentation
- Communication skills
- Body language
- Posture and dress code
- Service excellence
The role of the hospitality worker:
It is the hospitality staff’s responsibility to understand the guests needs. You will be in charge of making sure they are kept happy at all times. This can be a tall order and requires utmost confidence, patience, training and excellence.
Hotel concierge training in the UK – who can book?
Hotels and Resorts can book with our London based Hotel concierge training company. We offer the courses in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele. An individual can also book onto our open courses in London.
Hotel concierge training – our way to understand your needs
When you contact us, we will have a consultation with you. Over the phone or in person. We will discuss you training requirements. We will then send you a tailor-made proposal which includes information and approximate pricing.
Hotel concierge training – content building
If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.
Hotel concierge training – courses that will keep you going for years
Our Butler concierge training company offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Hotel concierge training – Location of the courses
Our Hotel concierge training is usually delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later.
Why book our Hotel concierge training courses?
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your service team must be the best of the best. Hotel concierge training companies don’t always have a great reputation. When dealing with us, however, you can rest assured that you will be well looked after. We have excellent references from previous training courses from hotels all across the globe.
Hotel concierge training courses – Our courses will teach your service team to be:
- Great with one-on-one service or team service.
- Run from the top down.
- Able to get enjoyment out of service.
Hotel concierge training courses will up your ratings
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need the systems, training and quality control that we teach at our Hospitality training companies.
We will see that your team are:
- of five-star standard when we leave
- able to think things through before acting
- have a sense of priority
- able to pay attention to detail
- able to follow-through
- highly efficient
Hotel concierge training courses modules:
- Food and Beverage excellence
- Protocol and Etiquette
- Concierge training
- Hotel Butler excellence
- Guest etiquette
- Setting up a Butler department
- First Impressions
- Body Language
- Guest Arrival
- Garment Care and Laundry (Valeting)
- Table service
Hotel concierge training courses are designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.
Hotel concierge training courses – How to book with us:
Contact us on +442031670925 or e-mail us on firstname.lastname@example.org for more information on one of London’s leading Hotel concierge training courses.
Watch a video from our training
Bespoke Bureau & The British Butler Academy
Blackwell House | Guildhall Yard
Bank | London | EC2V 5AE
Main phone: +44 (0) 2031670925