UA-24434207-2
Bespoke Bureau - Service Etiquette Training Company

Private Service Training

Private Service Training – Enroll today!

Contact us to book your Private Service Training: +442032900142 or info@bespokebureau.com

Introduction

First of all, we want you to know that we run excellent Private Service Training Courses Silver Service Skill all year around. Moreover, the courses are based in central London. Book short or long courses with us. Also, you can attend the course in a group or privately.

Service – An Art form

EXCEPTIONAL SERVICE is an ART… and we teach that Art at The British Butler Academy (BBA)

Join the Elite

Join the Elite

Who are we?

BBA is a professional training facility for staff who work on land or at sea – domestic staff, yacht crew, estate staff, private flight attendants, restaurant staff and hotel & resort staff. We specialize in training current, and future, professional staff in the respective industries.

Bullet point info about our Private Service Training

First of all, we take enthusiastic pride in our students and are committed to their quality education and success in the service sector of their choice. More points below:

  1. Our service courses are scheduled once a month, or upon request, and can be customized to all sectors.
  2. We are committed to an atmosphere of concentrated studies with student participation, positive reinforcement and personal attention.
  3. Classes and seminars are designed to prepare students to become or excel as professionals with a background in old style formality, and finishing school etiquette.
  4. Our Instructors have exceptional experience in Yachting and the Service Industry at large, working with elite clientage, thereby making them some of the most sought after instructors in the hospitality industry.
  5. Our Advisory Board consists of yacht captains, chief stews, estate managers and top management teams, most of them active in their respective industries, thereby current with professional requirements. With their comments, we have set new standards in these industries.

    Learn all about wines and champagne with us

    Learn all about wines and champagne with us

We can come to you:

  1. In-house or onboard training can be tailored to specific to your particular vessel or estate and can include all the subjects covered in the classroom.
  2. Our on-site training is customized and personalized to satisfy your final requirements.
  3. Comprehensive manual(s) included.

Who can book the Private Service Training courses?

This hands on Training where you will learn Silver Service is ideal for:

  1. All service staff.
  2. hotel and restaurant service staff.
  3. Anyone else who wants to become an elite service professional.

Why our Courses Silver Service Skill?

Especially relevant is that a high percentage of today’s hospitality staff  need the skills of silver service. Although silver service is an old-fashioned type of service, it is popular. With this skill on your CV, new doors will open and higher paid jobs may be in short reach. Let our specialist teachers show you all the tricks and tools of the trade.

  • Master the technical skills to carry out silver service.
  • Learn how to carry and clear with style and finesse. Present and Serve wine correctly.
  • Know when and where to apply different styles of service, protocol & etiquette.
  • Become a polished professional!
Private service training

Private service training

Our Private Service Training courses are easy to understand. We follow a standard structure designed to cover every aspect of service that a waiter/ess will need. The course has been developed over many years of practical training to offer the knowledge, techniques and ability to excel and progress at the highest levels of the hospitality industry. Our courses give you everything you need to know and understand to offer excellent service to guests at a silver service level.

Some sample topics on the Private Service Training:
  1. Tray Service
  2. Russian, French & Plate service
  3. Proper table setting
  4. Table manners
  5. Formal & informal meal service
  6. Dessert & Coffee service
  7. Wine decanting & serving
  8. Buffet service
  9. Typical breakfast set-up
  10. Interior – Fine Detailing, Guest Services & Laundry – Module 4
  11. Guest prep / Cleaning after guests leave
  12. Valet services
  13. Tea Time – Afternoon Tea
  14. Coffee
  15. Flower Tips
  16. Champagne Service & Caviar
  17. Wine Service & Cheeses

    Group Private service training in London - picture of students in lesson

    Group Private service training in London – picture of students in lesson

Contact us to book your Private service training NOW:

Give us a ring on +442032900142. You can also email us on info@bespokebureau.com.

Kind Regards, The British Butler Academy

26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK

Watch us on our  internet channels:

Bespoke Vimeo

Bespoke Youtube

http://www.youtube.com/embed/t1AZnGb3vPE?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent

Service training for hotels - Book your course today!

Training Service Hotel Staff

Service training for hotels

Our Service training for hotels is available to book all year around: +442032900142 or info@bespokebureau.com

Service Training for Hotels - Book Today!

Service Training for Hotels – Book Today!

The Service training for Hotels Program

The program is designed for the Elite hotel and hospitality industry to maintain and enhance customer service standards. It is specifically designed for the 5 star hotel and hospitality industry.

Why book our training for your staff?

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service staff must be the best. This sets the tone for the entire hotel. Our courses  have excellent references from previous training courses. From hotels and private clients from across the world.

Elite service training for your client retention!

Elite service training for your client retention!

Key reasons for training with us:

  1. Providing exceptional hotel and hospitality customer service is essential in today’s market. With Five Star Service you can teach and reinforce service skills for improving and sustaining an outstanding service level.
  2. Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.
  3. Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives.
  4. To succeed, Five Star Service is not a frivolous luxury, but rather a critical element of hospitality customer service training and service delivery.
Customer Service Etiquette Training

Customer Service Etiquette Training

The objective of our Service training for Hotels

Our training is proven to be a ticket into top service results. Five Star Service is to improve guest satisfaction while increasing employee morale and to develop the coaching skills of managers and supervisors.

Service training for Hotels – the modules

1. Introduction

2. Quality Service Defined

3. First Impressions

4. The Customer’s Perspective

5. What Does the Customer Need?

6. Review

7. Doing Your Best

8. Understanding Your Responsibilities

9. Empowerment

10. The Power of Collaboration

11. The Challenge

12. Conclusion and Celebration

Service Training with a smile generates money

Service Training with a smile generates money

Practical and hands on Service training methods

Participants use the concepts presented in the Learning Modules and then relate that concept to their respective working environments. Each session is fun, very interactive, and brings important guest service issues to the surface.

Service training for hotels include:
  • Participant Manual
  • Performance Standard
  • Theoretical training
  • Hands on training
  • Trouble shooting
  • Team work
  • On the job training
Certificate of Accomplishment on the Service training for hotels

A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your hotel, resort or organization.

The best of the best!

The best of the best!.

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com

Silver service training

Silver service training

Silver service training

Silver service training

Silver service training

Silver service courses in the UK Provided by The British Butler Academy

Information about Silver service training

  • Our silver service courses run over 3 days in central London.
  • We also offer individual one on one training classes.
  • We travel to hotels and households globally to conduct in house training.
  • All the modules are run in small groups of maximum 6.

  • The service training is hands on with practical elements.
  • Silver Service Training will teach you or your staff the techniques you need to host with perfection.
  • We can travel overseas as well and accommodate your staff

What is Silver service?

  • Silver service (in British English) is a method of food service.
  • This usually includes serving food at the table.
  • It is a technique of transferring food from a service dish to the guest’s plate from the left.
  • It is performed by a waiter using service forks and spoons from the diner’s left.
  • In France, this kind of service is known as service à l’anglaise (“English Service”).

    The Sequence of silver service

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The Sequence of silver service

  1. Silver service food is always served from the left, drinks and plated meals from the right.
  2. Meals are served to the diner from platters, not plated in the kitchen.
  3. The guest to the host’s right is served first. (Usually a female guest)
  4. Service continues clockwise.
  5. Plates are cleared from the right, glasses from the right; again starting with the guest to the host’s right.
  6. Glasses are stacked in a diagonal to the right and away, with wine (by course) in order, and then lastly, water glass in front.

Silver service is orientated for a right-handed waiter. Thus to serve the food, the waiter stands behind the guest and to the guest’s left, holds or supports the platter with their left hand, and serves the food with their right hand. It is common for the waiter to hold the serving-fork above the serving-spoon both in the right hand, and use the fingers to manipulate the two as a pincer for picking up, holding and transferring the food. This technique requires much practice and dexterity.

Other service training on offer

We also teach table management and all other forms of service. A modification of silver service is known as butler service. In butler service the diner helps himself from a serving plate held by the waiter (butler). Traditionally, this type of service was used on Sunday evenings when the waiting staff had the evening off and the butler helped out at dinner.[citation needed] In France, this kind of service is known as service à la francaise (“French service”). Many people really enjoy the sense of history and even grandeur that comes with Silver Service dining and in the right setting it can really add style to an event or function.

The History of silver service

  • Silver service waiting originates from the manors, country seats and fine houses of the British middle and upper classes of centuries gone by.
  • Referred to by the French as ‘English Service’ or ‘Service Anglais’ silver service actually describes the process of serving diners from a ‘silver’ service dish to the diners plate, rather than the more common practice of serving the plate to the diner.
  • The silver service waiter or waitress must be well acquainted with the appropriate etiquette and technique.

    Silver service courses in the UK

    Silver service courses in the UK

Contact us to book one of the Silver service courses in the UK

We would love to hear from you so call us today: +44 (0) 2032900142 or email via info@bespokebureau.com for a full calendar of our courses.

Butler Bahrain

Housekeeper Bahrain

To find a Housekeeper Bahrain today, please call: +442032900142 or email: info@bespokebureau.com

Housekeeper Bahrain

Housekeeper Bahrain

If you are looking to recruit Housekeeper Bahrain then look no further. Our Housekeeper service have people available all year around. Our top butlers can anytime. They can work permanently or temporarily.

Bespoke Bureau and what we offer

Our famous Housekeeper Bahrain company will help you. We locate qualified and experienced Housekeepers. They can work in formal or informal settings.

Recruitment service for you:

  • hard-working.
  • flexible.
  • readily available.
  • experienced.
  • qualified.
  • healthy and fit.
  • uniformed.
  • interviewed.
  • vetted.
  • Housekeeper Bahrain  - Recruit today!

    Housekeeper Bahrain – Recruit today!

    reference checked.

We will find you the best butler available. We recruit housekeepers – for:

  1. households.
  2. hotels.
  3. palaces.
  4. private members clubs.
  5. other high profile establishments.

Why our service?

Our recruitment agency butlers have a good reputation. They are often trained and qualified at our famous Butler school. We are known as the best butler agency in the world. We are popular among:

  • VIP families.
  • 5 Star Hotels.
  • Busy households.
  • Celebrities.

How does our Housekeeper service work?

You contact us to tell us your requirements. If you are not sure of what you need, we will help guide you.  You may only need one Butler or you may wish to hire a number of domestic staff. No job is too small or too big for us. You can rest assured that we will be able to help you and your family.

Booking terms:

Call or email us. We will calculate an appropriate and fair rate for you. Then we will arrange the best butlers you have ever met. Our butlers get booked up quickly so please be fast.

We look forward to hearing from you soon. Welcome!

Housekeeper Bahrain

Housekeeper Bahrain

Bespoke Bureau

Blackwell House | Guildhall Yard
Bank | London | EC2V 5AE, UK

Phone: +44 (0) 2032900142

Watch us on our internet channel:

Bespoke Vimeo

Service Silver training provider

Silver service training provider

Silver service training provider

This week 25% off with The World’s NO 1 Silver service training provider.

Held in Central London or Antibes in an easy to find venue. Email: info@bespokebureau.com. With courses by the Silver service training provider, you can improve your employability and earn higher wages. Courses Silver Service are popular amongst Yacht Crew as well as other Elite service providers. We offer courses to fit your season with peaks when we know you are off duty and preparing for your next season.

Silver service training provider

Silver service training provider

Are you looking to a Silver service training provider?

Bespoke Bureau - The best you can be

Bespoke Bureau – The best you can be

Look no further. Courses Silver Service options can be hard to find. We suggest you come to us. We are the only Silver Service Yacht Crew school in the UK where you can train on site, at your chosen site or onboard the yacht where you work.

 

Watch our Courses Silver Service on YouTube to get to know our faces and methods.

We teach:

  • Silver service excellence
  • V VIP service language
  • Service Etiquette
  • Table management
  • Butler service
  • Champagne service
  • Canapes service
  • VIP service
  • Drink excellence
  • Much much more

How to find a silver service training provider that does not cost too much:

Find Silver Service training course

Find Silver Service training course

Silver service training courses often cost a lot. We try to keep our prices down so that you can excel in your job as a steward or stewardess. It is in our interest to keep the prices of down. This is so that you and your friends can get a good deal. It is also so that you can recommend us and our training course to your friends. 3 days with us only costs 1100 GBP plus VAT.

Real life training with us as silver service training provider

  • Live and train on board our 5 star luxury yacht in central London.
  • Small groups make the training easier.
  • Theory and practical curriculums that are easy to understand.
  • Make friends for life.
  • Become the best in the industry.

Thank you!

Bespoke Bureau

26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK

info@bespokebureau.com

www.bespokebureau.com

Watch us on internet:

Bespoke Vimeo

Bespoke Youtube

Book your Hotel Butler Training with us today!

Training Service Hotel Staff

Training Service Hotel Staff

Our Elite Training Service Hotel Staff is available for hotels and other luxury settings. Our excellent service experts  travel across the globe to do teaching. This is done in corporate settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period. Contact us for more information on how our Training Service Hotel Staff works on: +442032900142 or info@bespokebureau.com 

Training Service Hotel Staff

Training Service Hotel Staff

The British Butler Academy – Training Service Hotel Staff

The British Butler Academy and Bespoke Bureau offer award-winning Training Service Hotel Staff. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Butler service Hotel Company is popular with resorts and Hotels across the globe. We work in all corners of the globe.

The Bespoke programs

Our Elite trainers focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more.

Training Service Hotel Staff – The Butler’s role:

British Butler Academy - Training in Elite service

British Butler Academy – Training in Elite service

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

  1. confidence
  2. patience
  3. training
  4. excellence.He will need to be able to problem solve. He needs to think one step ahead. Our Butler service Hotel training Company is known to educate the world’s Elite butlers.

Who can book our British Butler Academy – Training in Elite service?

Hotels and Resorts can book this course if they butler department or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and give an excellent service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

The courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to check the service standards and style you have. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.  A curriculum can be developed on the spot.

Training Service Hotel Staff

Training Service Hotel Staff

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Training Service Hotel Staff?

program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 have 5-7 days of training each with at least 1 follow-up later.

Why us?

The best of the best!

The best of the best!

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service staff must be the best. This sets the tone for the entire hotel. The Butler Hotel Training courses we offer have excellent references from previous training courses. From hotels and private clients from across the world.

The Training Service Hotel Staff developed to teach your team to be:

  • Connected
  • Committed
  • Great with one-on-one service or team service
  • Run from the top down
  • Systematic
  • Consistent
  • Able to get enjoyment out of service

    Importance of Training Service Hotel Staff

Get ahead of the game with our Service Training for Hotel Staff

Get ahead of the game with our Service Training for Hotel Staff

We cannot stress how important it is to have Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain confidence and understanding of this.

Up your ratings on trip advisor with our Service Training for Hotel Staff

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Hotel Butler service China - offer the best for your VIP guests

    Hotel Butler service China – offer the best for your VIP guests

What our Training entails:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table Service
  • Book today!

    Book today!

    Silver service

Our Training program is designed to make sure that the level of training meets the service needs of the hotel. The program will be tailored to your needs.

How to book our Training Service Hotel Staff

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on our Training Service Hotel Staff

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com

Recruit British Butler Middle East

Service Training Resort

Service Training Resort – Book Today!

Service with a smile

Service with a smile

Book your Resort’s Service Training Resort by contacting the Training Management Team on: info@bespokebureau.com

First of all, our famous Service Training Resort will help your establishment reach new heights. Known as world leaders, we will to see to the needs of our corporate, new and existing hotel and resort clients operating worldwide. All year around.

Service Training Resort – Sale now on!

We are running a promotion where new and existing clients can book Service Training Resort for 25% off for dates 2017. Contact the team for more info at info@bespokebureau.com

Service Training Resort

Service Training Resort

We have the following specialist teachers available for Service Training Resort for staff

  • Butler Hotel Training expert
  • Butler Department set up consultant
  • Front of house service expert trainer
  • Housekeeping excellence teacher
  • Silver Service teacher
  • Laundry maid teacher
  • Mystery shopper
  • Quality control (our expert management are available ad-hoc for bookings)

Who can book with us?

  1. Elite Hotels
  2. Private Member Clubs
  3. 5 Star resorts
  4. Pre-opening high-end establishments
  5. Luxury retailers
  6. Brands looking to improve their guest or customer service

Where is the training held?

Butler Hotel Training Company

  • We will come to your premises and deliver the training in your own environment. The place where we believe your staff will learn the most.
  • Individual training for your staff member/s, which can be booked, can be held at your premises or in your venue of choice.
Butler Training 5 Star Hotel

Butler Training 5 Star Hotel

Topics covered on the Service Training Resort

  • Elite service
  • Personal professionalism
  • Cultural differences
  • Team work
  • Concierge elements
  • Service language
  • Service etiquette
  • Hygiene standards
  • Personal presentation
  • Communication skills including conversation and listening
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence

Much much more….

We look forward to hearing from you soon. Welcome! 

Butler Company London

Butler Company London

Kind Regards, The British Butler Academy

Phone: +44 (0) 2032900142 or info@bespokebureau.com

Watch us on our internet channel:

Bespoke Vimeo

Training Butler Hotels

Training Butler Hotels

Training Butler Hotels is available for hotels and other luxury settings. Our excellent butler teachers travel across the globe to do teaching. This is done in corporate settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period. Contact us for more information on how our Training Butler Hotels work on: +442032900142 or info@bespokebureau.com 

Training Butler Hotels

Training Butler Hotels

The British Butler Academy – Training Butler Hotels

The British Butler Academy and Bespoke Bureau offer award-winning Training Butler Hotels. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Butler service Hotel Company is popular with resorts and Hotels across the globe. We work in all corners of the globe.

The Bespoke programs

Our Elite trainers focus on:

  • Hygiene standards
  • Personal presentation
  • Communication skills
  • Body language and eye contact
  • Posture and dress code
  • Etiquette & Service language excellence
  • Much much more.

Training Butler Hotels – The Butler’s role:

Hotel Butler consultancy

Hotel Butler consultancy with us will take you to the top

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

  1. confidence
  2. patience
  3. training
  4. excellence.He will need to be able to problem solve. He needs to think one step ahead. Our Butler service Hotel training Company is known to educate the world’s Elite butlers.

Who can book our Training Butler Hotels

Hotels and Resorts can book this course if they butler department or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and give perfect service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

The courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to check the service standards and style you have. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.  A curriculum can be developed on the spot.

Hotel Staff Training

Hotel Staff Training

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Training Butler Hotels work?

Our Hotel Service Training program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 have 5-7 days of training each with at least 1 follow-up later.

Why us?

Butler Hotel Training with us - Book today!

Butler Hotel Training with us – Book today!

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your Butlers must be the best. This sets the tone for the entire hotel. The Training Butler Hotels courses we offer have excellent references from previous training courses. From hotels and private clients from across the world.

Your Training Butler Hotels is developed to teach your team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service

    Importance of Training Butler Hotels

Bespoke Bureau are considered the best of the best

Bespoke Bureau are considered the best of the best

We cannot stress how important it is to have Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain confidence and understanding of this.

Up your ratings on trip advisor with our Training Butler Hotels

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star
  • able to think before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • caring

    Hotel Butler service China - offer the best for your VIP guests

    Hotel Butler service China – offer the best for your VIP guests

What our Training Butler Hotels entail:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

  • Food and Beverage excellence
  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry
  • Table service
  • Butler service Hotel

    Butler service Hotel

    Silver service

Our Training program is designed to make sure that the level of training meets the service needs of the hotel. The program will be tailored to your needs.

How to book Training Butler Hotels:

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on Training Butler Hotels

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Blackwell House | Guildhall Yard

Bank | London | EC2V 5AE

Main phone: +442032900142

www.bespokebureau.com

Private service training lesson in Antibes

Super Yacht staff training

Super Yacht staff training

To book Super Yacht staff training, please contact: +44 (0) 2032900142|  info@bespokebureau.com

Why us?

Super Yacht staff training

Super Yacht staff training

Over the years, we have trained the world’s Best Super Yacht Crews. We know that Yacht owners are the hardest clientele to please. To ensure satisfaction, you need to offer them an Elite service. Your crew must be the best. Our training will make you succeed.

2 levels of Super Yacht staff training

  1. Basic – Intermediate
  2.  Intermediate – Advanced
Super Yacht training course - Bespoke Bureau

Super Yacht training course – Bespoke Bureau

Our Super Yacht staff training courses are designed for people already in a job. It is also available for those looking for work.

Whats on offer at the Super Yacht staff training?

  1. Anyone can book the open courses: First of all, our group courses, anyone can book. They are held on a 5 star luxury Yacht or hotel in London. . They run over 3-5 days.
  2. Private training: Courses where you get the trainer to yourself or with a small group. You can come to us or we come to you.
  3. Corporate Super Yacht staff training: Where we come to you if your management ask for group training at their premises. We have trainers available all year around.

    Come train with us and be the best

    Come train with us and be the best

The importance of Super Yacht staff training

We cannot stress the value of Trained Service staff in the Super Yacht industry enough. A successful Yacht crew must be a fleet of emotionally intelligent and high-spirited. To get that, you need training and common sense.

Our Super Yacht staff training will make your crew:

  • Connected.
  • Professional.
  • Committed.
  • Communicative.
  • Great with one-on-one service or team service.
  • Able to run from the top down.
  • Systematic and consistent.
  • Believers in the value of giving Elite service.

Top teachers at the Super Yacht staff training:

Our Super Yacht Training Courses are all taught by top teachers. They have at least 20 years’ experience. They have worked on the world’s most prestigious Yachts. They have undergone our teacher training program. Most of them are PYA Accredited.

Teaching Methods:

Yacht interior Crew courses Europe

  • Practical training
  • Theory
  • Group activities
  • Team work
  • Role play
  • Group discussions
  • Problem solving
  • Trouble shooting
  • Much more

A snap shot of the modules:

  • Yachting life: what to expect
  • Meet and greet VIP owners & Guests
  • Etiquette and presentation
  • Table management
  • Table service incl. Chinese, Butler, Silver Service, Russian etc.
  • Exceeding expectations
  • Food and Beverage excellence
  • Hygiene and personal presentation
  • Eye contact, body language and speech
  • Time management
  • Team work and Yacht hierarchy
  • Interior housekeeping in all areas
  • Understanding specialist fabrics, flooring, rugs, art and antiques
  • Bed making, turn-down, bedroom interior
  • Yacht cleaning tools required and stock
  • Flower arranging
  • Finishing touches
  • Laundry and clothing (Valeting)
  • Communication and cultural differences
  • Protocol and Etiquette
  • Concierge training
  • Attention to detail and precision

Luxury Yachts are the perfect setting to work onWe teach our students to be:

  • of 6-star standard.
  • able to think things through before acting.
  • have a sense of priority.
  • able to pay attention to detail.
  • able to follow-through.
  • highly efficient and caring.

Certification, Accreditation & Graduation at the Super Yacht staff training:

All the students will receive a certificate. We are a recognised learning centre with official accreditation by OCN London. Our Master trainer is PYA accredited. Our certificates are sought after worldwide. At our discretion we will also write references to the students that have done well.

 Costings and Payment Terms:

The open courses in London and Antibes cost: £300 + VAT a day/£1500 + VAT for the 5 days. We offer luxury accommodation on board on offer starting at £160 + Vat per day.

Dress Code and Practical information for the Super yacht interior crew training UK:

 All students will get:

  • An attendance certificate (with gold frame if requested at £5 extra)
  • Theoretical training
  • Hands on training
  • Practical role play training
  • Support
  • Assessment

All students can borrow (or buy):

  • A long or short sleeve shirt with the British Butler Academy logo (to buy or borrow)
  • Black Tie
  • White Butler Gloves
  • Butler Stick/Ruler (The British Butler Academy Stick)

    Courses Yacht interior crew

    Courses Yacht interior crew

 All students must:

  • Be well presented and hygienic
  • Not have any visible tattoos or piercings
  • Wear the hair up on a pony tail or hair net.
  • No visible large jewellery or watches.

Testimonial from an ex student of the Super Yacht staff training

 “I trained with The British Yacht Academy this spring.  Despite spending years in the industry, this course taught me new skills and gave me confidence.  I learned silver service perfection and really enjoyed the real life setting on the 5 Star yacht in London.  The course was fun and interesting. The teacher was very engaging and hands on.  I made friends for life. One of the other girls even travelled to Antibes with me after and we now work on the same Motor Yacht. I highly recommend this course to anyone looking to start a career in Yacht interior Service and to those already working on-board. ”

Satisfied student

Satisfied student

Georgia Andrews – London, UK

——————

Contact us to book Super Yacht staff training

Kind Regards,

The British Butler Academy & Yacht Academy Team

 Blackwell House | Guildhall Yard | Near Bank | City of London EC2V 5AE | UK Telephone: +44 (0) 2032900142|  info@bespokebureau.com

Our YoutTube channel

Bespoke Bureau & The British Butler Academy

Chalet Staff training

Chalet Staff training

Get your team enrolled to our Chalet Staff Training today!

Call us! +442032900142 or email info@bespokebureau.com for more information on our Chalet Staff training.

Chalet Staff training

Chalet Staff training

Book with the Chalet Staff training company for your increased repeat business.

Our famous Chalet Staff training focus on:

  • Personal presentation.
  • Communication skills.
  • Body language and eye contact.
  • Posture and dress code.
  • Etiquette & Service language excellence.
  • Elite service.
  • Additionally, we create modules to suit your exact needs.

Chalet Staff training:

It is the Chalet Staff members responsibility to understand the guests needs. They are in charge of making sure guests are content. This can be hard and requires confidence, patience and training. You will need to problem solve. You will need to think one step ahead. Our Service training courses will make sure your staff are up to their roles.

Who can book our courses?

See that your staff are as good as they can be

See that your staff are as good as they can be

Hotels, Resorts, Chalets and restaurants can book this course. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together. They will learn how to give service for your discerning clientage. We offer the training for service staff of all levels. Housekeepers, maids, front of house, concierge and much more. No need is too big or too small for us.

Our way to understand your needs

When you contact us, we will initially consult with you. Over the phone or in person. We will discuss your training requirements. The Hotel staff service training company will then send you a proposal that we see fit. They will later be making a curriculum suitable to your exact needs. This is to later carry the training to the exact requirements of each property. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we give are tailored to meet the requests we receive. If you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to test the service standards and style you have. We will point out and recommend ways to improve your hotel’s service.

Service with a smile

Service with a smile

This Chalet Staff training will keep you going for years.

You can also opt to train a head trainer. This way you can continue educating your team or new team members alone. Additionally, we can come back and visit you several times every year to make sure that the level of service is kept high always.

We travel to you:

Our courses can be delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 5 days or longer.

Why use us?

We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Your service team must be the best of the best. This sets the tone for the entire hotel.

Courses delivered on site to you is developed to teach your team to be:

  • connected
  • committed
  • Great with one-on-one service or team service.
  • Run from the top down.
  • Systematic.
  • Consistent.
  • Able to get enjoyment out of service.
Training course housekeepers UK

Training course housekeepers UK

Your Team will learn emotional intelligence

We cannot stress the hotel industry’s need for Emotionally Intelligent and High Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness.

Moreover, all the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

  • of five-star standard when we leave
  • able to think things through before acting
  • have a sense of priority
  • able to pay attention to detail
  • able to follow-through
  • highly efficient
  • Maid folding bed sheetcaring

Sample modules:

  • Protocol and Etiquette
  • Concierge training
  • Hotel Butler excellence
  • Guest etiquette
  • Setting up a Butler department
  • Setting the Scene
  • First Impressions
  • Body Language
  • Guest Arrival
  • Garment Care and Laundry (Valeting)
  • Table Setting

  • Silver Service

How to book with the Chalet Staff Training company:
E-mail us on info@bespokebureau.com for more information

Impress your guests

Impress your guests

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

26 Dover Street | Mayfair
Bank | London | W1S 4LY | UK

Recruitment Agency: +442032900142

www.bespokebureau.com