Training Courses 5 star hotels – Bespoke Bureau
Contact us on +442032900142 or firstname.lastname@example.org for more information on how to book a course with us.
Our Training Courses 5 star hotels focus on:
- Personal presentation
- Body language and eye contact.
- Posture and dress code.
- Etiquette & Service language excellence.
Training Courses 5 star hotels – The Concierge staff’s role:
It is the concierge worker’s responsibility to understand the guests needs. This can be a tall order and requires utmost confidence, patience, training and excellence. You will need to be able to trouble shoot and problem solve. You will need to think one step ahead. Our courses hotel concierge service is know to educate the world’s best hotel service workers.
Training Courses 5 star hotels – our clients
Hotels and Resorts can book this course if they need butler department help. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Training Courses 5 star hotels – our way to understand your needs
When you contact us, we will initially have a consultation with you. We will discuss you training requirements. This may be to improve guest service or to introduce a new concierge service for their guests. We will point out and recommend ways to improve your hotel’s service. Training Courses 5 star hotels can or may therefore be developed on the spot.
Training Courses 5 star hotels – keep it going for years
Our courses hotel concierge service program includes an option to train a head trainer. This way you can continue to educate your team or new team members on an ongoing basis.
Training Courses 5 star hotels- long and short courses
The courses hotel concierge service is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
Training Courses 5 star hotels – Why us?
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This sets the tone for the entire hotel.
Training Courses 5 star hotels – we will teach your team to be:
- Able to enjoy giving service
Training Courses 5 star hotels – Emotional intelligence
We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. Courses hotel concierge servicel shall help your team gain the confidence and understanding of this.
Training Courses 5 star hotels – Up your ratings on trip advisor with us
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction and this is what we offer at our courses hotel butler service. We will see that your team are:
- of five-star standard when we leave
- able to think things through before acting
- have a sense of priority
- able to pay attention to detail
- able to follow-through
- highly efficient
Training Courses 5 star hotels – our courses entail:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
Training Courses 5 star hotels – what is on offer?
- Food and Beverage excellence
- Protocol and Etiquette
- Concierge training
- Hotel Butler excellence
- Guest etiquette
- Setting up a Butler department
- First Impressions
- Table service
The program will be tailored to the specific needs of your hotel or resort.
Training Courses 5 star hotels – contact us:
Contact us on +442032900142 or e-mail us on email@example.com for more information on our courses hotel concierge service
Watch a video from our training here
Training Courses 5 star hotels
Bespoke Bureau & The British Butler Academy
Blackwell House | Guildhall Yard
Bank | London | EC2V 5AE
Main phone: +442032900142